Senior Product Portfolio Operations Associate - Deposit 2.0

Job Description
Take on the challenge of synchronizing efforts across diverse products and interpreting operations data for growth opportunities. Unleash your potential in a role that lets you shape change initiatives and strategize resource allocation. Support the Deposit 2.0 Product as we are reimaging the banking experience.
As a Senior Product Portfolio Operations Associate in Deposit 2.0 team, you are a significant contributor to your team with a good knowledge of optimization and integration. You understand what it takes to bring together all the key elements of a product line and its products to improve coordinated outcomes. You will be responsible for driving, planning and developing team priorities for both routine and strategic initiatives. New ideas, activities include collaborating with and providing business support to team leadership, serving as a representative in various forums in a decision-making capacity, tracking and reporting. You will also be responsible for executive presentation, reviewing customer or banker feedback and collaborating on solutions to improve customer experience.
Job responsibilities

• Creates synergies across products to improve delivery against business plans for the future.
• Collects key inputs from across products to improve the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs.
• Calculates metrics for portfolio management operations and analyzes data for areas of opportunity.
• Develops change initiative materials and change timelines.
• Assists in the product-level collection strategy consisting of controls, financials, and resourcing needs.
• Assist with preparation of executive reports, presentations, and communications for a variety of audiences and constituents.
• Interprets data and analysis to recommend policy changes and influence business decisions with analytical mindset.
• Contributes to annual and quarterly business planning and budget process.
• Facilitate staff meetings, Monthly Business Reporting deliverables, and employee culture events.
• Manage the team's communication program including announcements, user documentation, and Confluence pages.
• Identify, design, and implement strategies to improve team productivity; build and maintain awareness of key initiatives, issues, trends and changes impacting consumers and Chase.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in program management or performance optimization
• Demonstrate ability to implement operational effectiveness initiatives.
• Prior working exposure to operations of the product development life cycle and agile methodologies
• Exemplary critical thinking, problem-solving, and organizational skills

Preferred qualifications, capabilities, and skills

• Bachelor's degree in business, management, or communications

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.