Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
Visit https://www.unifocus.com for more details.
About the job
We are looking for a Senior Product Owner to drive product delivery by translating business needs into clear, actionable user stories and managing the product backlog. You will collaborate with cross-functional and global teams to ensure high-quality execution and strong customer adoption.
You will bring strong experience with workforce management systems a solid understanding of scheduling and labor workflows, and hands-on Agile experience., with a path toward a Product Manager role.
What will you do?
• Own and manage the product backlog, including defining, refining, and prioritizing user stories based on business value
• Translate product direction into clear user stories, workflows, and acceptance criteria
• Drive agile delivery by partnering with engineering teams and sprint planning execution and support execution; unblock teams and drive delivery
• Partner with engineering, UX, and remote teams (US and global) to deliver high-quality solutions
• Collaborate with CSM, support, and implementation teams to demo features, validate workflows, and ensure value is clearly articulated to customers
• Create and maintain clear documentation (flows, FAQs, best practices, data/process diagrams) for internal and client use
• Monitor and drive key success metrics including product readiness, delivery pipeline, customer adoption, and revenue impact
• Leverage customer feedback, product analytics, and market insights to inform decisions and improve product performance
• Bring structure to ambiguity, and turn ideas into shippable work quickly
• Start owning small product areas end-to-end (path toward PM)
We are looking for:
• 7+ years in Product Owner / BA / Implementation / CSM roles
• Experience with UKG / Kronos or similar WFM systems is a must
• Strong understanding of scheduling, time & attendance, labor workflows
• Hands-on with Agile teams, backlog management, Jira (or similar)
• Experience working with remote/distributed teams (US and international)
• High ownership, attention to detail, and ability to operate in a fast-paced environment
• Comfortable working with engineering on integrations, workflows, APIs
• Experience supporting demos, customer conversations, and value articulation alongside CS/Support
• Takes ownership and moves things forward without waiting
• Can turn ambiguity into clear, buildable work quickly
• Has seen how products behave in real customer environments
• Wants to grow into a Product Manager role over time
In lieu of these:
• Hotel operations / GM experience with exposure to workforce or scheduling systems will be considered
The Unifocus experience:
Our Culture Statement: Thriving Together, Achieving Greatness
To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise.
With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry. In addition to a competitive salary, we offer:
• Health insurance
• Paid time off
• A hybrid environment that promotes a healthy work-life balance
• Parental leave
• Professional development assistance
• Referral program
Skills Required
- 7+ years in Product Owner / BA / Implementation / CSM roles
- Experience with UKG / Kronos or similar WFM systems
- Strong understanding of scheduling, time & attendance, labor workflows
- Hands-on with Agile teams, backlog management, Jira (or similar)
- Experience working with remote/distributed teams (US and international)
What We Do
UniFocus is the only complete workforce management platform designed to fundamentally shift the way service industries manage labor. The powerful platform helps managers plan with intelligent Labor Management tools that automatically produce accurate forecasts, optimized schedules based on business demand, employee availability, service standards and work rules. Staff is easily aligned with a world-class Time and Attendance module that communicates schedules and facilitates swaps with tools like Shift Genius that live within an intuitive mobile app. Once scheduled, frontline employees operate with ease from the industry-leading Knowcross Task Management suite that streamlines guest services, housekeeping, maintenance, inspections and glitches. With traditional workplace silos removed, managers benefit from a complete view of analytics and a personalized virtual assistant, Odin, that highlights opportunities to improve productivity and cost controls while keeping an eye on guest satisfaction and employee engagement. UniFocus is arming managers with best-in-class decision making technology in the hospitality, restaurant, retail, and healthcare industries. [email protected] 972.512.5000
