Senior Product Owner

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.   

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. 

Our four values guide our strategy, our decisions, and our interactions: 

• Make it human. We care about the people that make up our customers, colleagues, and communities.  

• Make it about others. We do what’s best for our customers and collaborate to drive progress.   

• Make it happen. We work with intention toward a common purpose and forge ways forward together.   

• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. 

POSITION TITLE 

Senior Product Owner

POSITION LOCATION 

This position is available to Virginia residents as Richmond or Lynchburg, VA hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas,  Vermont, Virginia, Washington DC, West Virginia or Wisconsin.

YOUR ROLE 

As a Senior Product Owner, you will focus on enhancing the customer and agent experience as they navigate digital journeys during the new business sales experience and ongoing agent profile maintenance experience. You will manage the agent self-service portal, enabling licensed agents and their teams to complete key transactions such as accessing policy information, submitting applications, and reviewing commission statements. This role requires strong collaboration with IT, PMO, and cross-functional teams using Agile/Scrum methodologies to deliver intuitive, empowering digital experiences. Success depends on your ability to influence and align stakeholders across the organization to achieve shared goals as well as your ability to effectively lead agile teams towards value delivery for your end customer.
What you will be doing

• Advocate for a seamless, customer-centric experience across multiple digital journeys with a focus on increasing digital journey funnel throughput with multiple electronic application experiences.

• Build strong partnerships across Technology, Marketing, Operations, Sales, Legal, and other stakeholders.

• Public speaking and strong executive presence to provide vision casting, thought leadership and influencing for executive audiences, stakeholders and delivery teams.

• Analyzing user engagement monitoring tools to proactively identify opportunities to improve the CX and improve funnel throughput.

• Bringing forward looking / innovative / new ideas to transform our digital products and associated experiences.

• Maintain and prioritize a transparent product backlog with clear acceptance criteria.

• Facilitating ideation and user feedback workshops to help inform new experience designs and the product backlog.

• Ensure two sprints of refined stories are consistently ready for development.

• Translate business requirements into actionable user stories.

• Partner with UX Research and Product Design teams to optimize customer journeys.

• Track project status and report progress to leadership and stakeholders.

• Ensure compliance with legal, security, and industry best practices.

What you bring

• Bachelor’s degree in computer science, human-computer interaction/UX, business administration, marketing, or related field (or equivalent experience).

• 10+ years of experience in developing and executing on digital capabilities for end users, with the ability to lead and influence others across multiple teams.

• 8+ years working within Scrum/Agile frameworks while delivering digital capabilities for end users.

• Strong analytical, problem-solving, and strategic thinking skills.

• A strong bias for action with the ability to self-organize and lead self-organizational activities across teams.

• Strong ideation and user feedback workshop facilitation skills.

• Excellent verbal, written, visual communication skills and influencing abilities across all levels of the organization.

• Experience managing multiple projects and priorities.

Nice to Have

• MBA or equivalent advanced degree.

• eCommerce product management experience with UX optimization focus.

• Familiarity with UX design, user-centered methodologies, and analytics tools.

• Experience with A/B testing and data-driven decision-making.

Employee Benefits & Well-Being
Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives

• Comprehensive Healthcare Coverage

• Multiple 401(k) Savings Plan Options

• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)

• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave

• Disability, Life, and Long Term Care Insurance

• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support

• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)

• Caregiver and Mental Health Support Services

Additional Information

The base salary pay range for this role starts at a minimum rate of $102,700 up to the maximum of $219,200. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 15% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.