Senior Product Owner

Position Summary:

The Senior Product Owner plays a critical role in driving the execution of software products within our agile development environment. This position serves as the primary liaison between business stakeholders and development teams for the Stellantis Financial Services customer portal and customer app (mySFS), ensuring that product features deliver maximum value to customers and align with organizational goals.

The Senior Product Owner is responsible for defining and prioritizing the product backlog, translating business requirements into actionable user stories, and guiding cross-functional teams through the development lifecycle. They leverage market insights, customer feedback, and data-driven analysis to make informed decisions that optimize product performance and user experience.

Essential Duties and Responsibilities:

• Collaborate with the development team to align backlog prioritization with strategic goals, ensuring effective translation of product management initiatives into executable tasks.
• Break down epics into user stories, arrange and prioritize sprints, and clearly define team goals at each sprint's start.
• Provide demonstrations to both business and technical stakeholders at sprint conclusions, offering a comprehensive overview of progress and facilitating stakeholder feedback.
• Actively participate in evaluating development stages, address development queries regarding story rationale, and contribute to business case documentation for enhanced decision-making.
• Work in tandem with product managers to refine the product roadmap, including developing user personas, journey maps, and a prioritized backlog, while also supporting go-to-market strategies for successful product adoption.
• Manage operational issues through daily triage, collaborate on trade-off decisions, and offer a holistic view on how business processes and system configurations impact user experience.
• Conduct market research, leverage data for insights, and recommend product strategies that align with business objectives and market awareness, ensuring a focus on providing exceptional digital experiences.
• Oversee multiple initiatives at various development stages, analyzing past enhancements for optimization, and represent customer/stakeholder needs to drive feature development and product integrations, identifying opportunities for testing and enhancements.
• The position may necessitate availability for weekend assignments on occasion.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• 5+ years of experience in product management or product ownership, with at least 3-4 years focused on customer-facing digital products (web portals, mobile apps, or self-service platforms).
• 3+ years of experience working within an Agile/Scrum framework, including direct ownership of a product backlog, sprint planning, and prioritization.
• 2+ years of experience in financial services, lending, banking, or automotive finance; direct experience with loan servicing, payments, or account management platforms strongly preferred.
• Demonstrated experience translating business and regulatory requirements into user stories, acceptance criteria, and release plans.
• Experience partnering with UX/design teams on customer journey mapping, usability testing, or interaction design for consumer-facing applications.
• Experience working with cross-functional development teams (front-end, back-end, mobile, QA) to deliver features from concept through production release.
• Experience using product management and collaboration tools such as Jira, Confluence, or similar.
• Familiarity with compliance and data-handling considerations relevant to regulated financial products (e.g., NPI/PII handling, GLBA, SOX-relevant change controls, accessibility standards such as WCAG).
• Experience defining and tracking product KPIs/OKRs (e.g., adoption, engagement, NPS, self-service deflection rates) to inform roadmap decisions.

Preferred (Nice-to-Have)

· Experience with customer identity/authentication flows, payment processing integrations, or servicing APIs in a lending context.

· Prior experience at a captive auto finance company, bank, credit union, or fintech serving retail loan customers.

· Certified Scrum Product Owner (CSPO) or equivalent certification.

· Experience with A/B testing or experimentation platforms for digital customer experiences.

Education:

• Bachelor’s degree in Computer Science, Information Systems, Business, Marketing, Engineering, Communications, or a related field.

Skills Required:

• Analytical and Design Skills: Synthesizes diverse information, generates creative solutions, and uses detailed design processes, leveraging both data and intuition.
• Problem-Solving and Technical Skills: Identifies and resolves problems with skillful analysis, shares expertise, and continuously builds knowledge.
• Communication and Interpersonal Skills: Exhibits clear oral and written communication, maintains confidentiality, and is open to new ideas.
• Leadership and Teamwork: Balances team and individual responsibilities, exhibits leadership, and actively participates in team dynamics.
• Adaptability and Quality Management: Manages change effectively, strives for quality improvement, and adapts to new situations with resilience.
• Professionalism and Business Acumen: Demonstrates professionalism, understands business implications, and aligns work with strategic goals while maintaining ethics and organizational support.

• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit for long periods of time, use hands and arms to operate office equipment including but not limited to a keyboard, mouse and phone, will occasionally need to reach, stoop, stand or walk. The employee must be able to see (close vision), hear, speak, and communicate verbally. The employee may occasionally lift and/or move up to 10 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.