Senior Product Owner with Salesforce

Xebia is a global AI-first, digital transformation, and engineering partner. With over 25 years of experience and a team of 5,000 professionals across 16 countries, we help organizations design and build scalable products, platforms, and data-driven solutions. 

We specialize in Artificial Intelligence, Data and Cloud, Intelligent Automation, and Digital Products, combining deep technical expertise with a strong focus on engineering excellence and a people-first culture.  

In the CEE region, we’re a team of nearly 1,000 experts delivering modern applications, data platforms, and AI solutions for clients such as McLaren, Aviva, Deloitte, Spotify, Disney, ING, UPS, Tesco, Truecaller, AllSaints, Volotea, Schmitz Cargobull, Allegro, InPost, and many, many more. We work with leading technologies including AWS, Azure, GCP, Databricks, and Snowflake, and combine strong engineering culture with a consulting mindset and a continuous focus on growth and knowledge sharing. 

• defining and managing product vision, strategy, and roadmap aligned with business goals and customer experience objectives,
• owning product backlog, prioritizing initiatives, and translating business needs into clear requirements, user stories, and acceptance criteria,
• collaborating with business leaders, Salesforce architects, functional teams, and delivery teams to ensure successful implementation,
• facilitating workshops, requirement discussions, design reviews, and prioritization sessions,
• driving customer service transformation across areas such as Case Management, Omnichannel Customer Service, Knowledge Management, Self-Service, Contact Center capabilities, and service automation,
• supporting Salesforce solution decisions across Service Cloud, Omni-Channel, Experience Cloud, Digital Engagement, Reporting & Analytics, and Agentforce,
• identifying opportunities to improve customer operations through automation and AI-enabled capabilities,
• supporting Agile delivery processes, UAT activities, release readiness, and change management,
• monitoring delivery progress, managing dependencies, and supporting risk and scope management across business and technology teams.

We are looking for a Senior Product Owner with Salesforce experience who will combine product ownership and project management responsibilities. You will play a key role in driving customer service transformation initiatives, working closely with business stakeholders, Salesforce teams, and delivery teams to define product direction and deliver impactful solutions.

• defining and managing product vision, strategy, and roadmap aligned with business goals and customer experience objectives,
• owning product backlog, prioritizing initiatives, and translating business needs into clear requirements, user stories, and acceptance criteria,
• collaborating with business leaders, Salesforce architects, functional teams, and delivery teams to ensure successful implementation,
• facilitating workshops, requirement discussions, design reviews, and prioritization sessions,
• driving customer service transformation across areas such as Case Management, Omnichannel Customer Service, Knowledge Management, Self-Service, Contact Center capabilities, and service automation,
• supporting Salesforce solution decisions across Service Cloud, Omni-Channel, Experience Cloud, Digital Engagement, Reporting & Analytics, and Agentforce,
• identifying opportunities to improve customer operations through automation and AI-enabled capabilities,
• supporting Agile delivery processes, UAT activities, release readiness, and change management,
• monitoring delivery progress, managing dependencies, and supporting risk and scope management across business and technology teams,
• practical experience using AI-powered assistants (e.g. ChatGPT, Claude, Copilot Chat, or similar) to improve productivity, quality, or decision-making in analysis and software delivery.

Travel requirement: 2 weeks on-site with the client (1 week in Brazil and 1 week in the UK).

Work from the European Union region and a work permit are required.

• experience with Salesforce AI capabilities, Agentforce, or AI-driven service transformation,
• background in Customer Service Operations, Contact Centers, Retail, Hospitality, Travel Retail, Consumer Services, or Loyalty programs,
• experience working in large-scale enterprise transformation programs,
• Salesforce certifications,
• experience working with distributed international teams,
• experience applying GenAI in a more structured way within the SDLC, including defined workflows, prompt patterns, or tool integrations embedded into daily analytical and documentation work,
• interest in and familiarity with emerging AI-driven practices (e.g. automation of analysis tasks, AI-supported documentation, or workflow optimization), with a willingness to explore and experiment beyond standard approaches.

CV review – HR call – Interview – Client Interview – Decision