We exist to be the go-to companion, empowering everyone to transform their free time into experiences. At Smartbox Group, we believe that real-life experiences help us thrive, connect, and become the best versions of ourselves.
With nearly 15,000 different products across leisure themes — Stays, Wellness, Adventure, Gastronomy — we allow people to enrich their lives with moments of sharing, emotions, and unforgettable memories.
Present in 11 countries, Smartbox Group employs over 700 people across Europe and works with more than 40,000 trusted partners, including hotels, restaurants, wellness centres, and outdoor activity providers.
Living more than owning, sharing more than having — this is more than ever a fundamental trend in our society, and it’s exactly what Smartboxoffers.
We are seeking a Salesforce Product Owner to own and drive the evolution of our Salesforce platform. In this role, you will define the product vision, translate business needs into clear and actionable requirements, and ensure the delivery of high-value, scalable Salesforce solutions.
The primary focus of this role is the automation of sales and portfolio management processes, so strong experience or working knowledge of AI technologies (including LLMs) is essential.
Acting as the voice of the business, you will work closely with stakeholders, users, and delivery teams to maximise platform adoption and deliver meaningful business impact.
Key Responsibilities:
- Contribute to and execute the Salesforce product vision, roadmap, and backlog
- Lead initiatives focused on automation and optimisation of customer acquisition flows, portfolio management, and sales service processes
- Gather, analyse, and prioritise business requirements across teams
- Translate requirements into clear user stories, acceptance criteria, and functional specifications
- Lead agile ceremonies including backlog refinement, sprint planning, reviews, and demos
- Partner with Salesforce Administrators, Developers, and Architects to deliver scalable, high-quality solutions
- Ensure alignment with Salesforce best practices, governance, security, and data standards
- Manage stakeholder expectations through clear communication and regular updates
- Drive user adoption through change management, training, and continuous feedback loops
- Measure success using KPIs, user feedback, and business outcomes
Required Experience & Skills:
- Proven experience as a Product Owner, Product Manager, or similar role working with Salesforce
- Strong functional knowledge of Salesforce (e.g. Sales Cloud, Service Cloud, custom objects, automation)
- Experience working in Agile/Scrum environments
- Ability to translate complex business needs into practical technical solutions
- Excellent stakeholder management and communication skills
- Analytical mindset with a strong focus on value delivery and continuous improvement
Nice to Have:
- Salesforce certifications (Administrator, Platform App Builder, or similar)
- Experience with system integrations and third-party Salesforce applications
- Background in CRM transformation, RevOps, or enterprise platform ownership
What We Offer:
- Ownership of high-impact initiatives on a critical business platform
- High visibility and close collaboration across teams
- Opportunities to shape product strategy and long-term platform vision
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What We Do
Believing that life is more fulfilled through experiences than physical goods, Smartbox Group invented the concept of experience gifts, to offer unforgettable memories. In a world where people are more than ever looking for time for themselves, and are seeking meaningful relationships, offering someone the possibility to experience something rather than offering a material gift is the most valuable and thoughtful way to tell your loved ones you love them. At Smartbox Group, all our energy and creativity are focused on the idea of providing the most beautiful gift to offer and to receive 🎁 With nearly 15,000 different products in various leisure themes : Stays, Wellness, Adventure, Gastronomy… we allow people to enrich their lives with moments of sharing, moments of emotions and unforgettable memories, by living experiences or by offering them. Living more than owning, sharing more than having is more than ever a fundamental trend in our society and that is exactly what we offer at Smartbox Group. Present in 11 countries, with 7 million experience gifts sold per year for an annual business volume of nearly 500 million euros, Smartbox Group employs 1,100 people in Europe and more than 41,000 European partners trust us (hotels, restaurants, wellness centres, oudoor activities…). Do you also want to inspire people to experience life ? Join the pioneer & European leader of experience gifts!
