Senior Product Owner, Platform Implementation

QuartzBio (www.quartz.bio ) is a Software-as-a-Service (SaaS) solutions provider to the life sciences industry. We deliver innovative, data enabling technologies (i.e., software) that provide biotech/pharma (R&D) teams with enterprise-level access to sample/biomarker data management solutions & analytics, information, insight & reporting capabilities.

Our end-to-end (from sample collection to biomarker data) suite of solutions are focused on providing sponsors information (data with context) – we do this by connecting biospecimen, assay as well as clinical data sources in a secure and scalable cloud-based infrastructure, enabling seamless, automated data management workflows, key insight development, improved collaboration, and the ability to make faster, more informed decisions.

Position Summary:

As we continue to expand our Product Management team, we are seeking a Senior Product Owner, Platform Implementation. You will work with Product Management team to involves overseeing the development and deployment of platform solutions, ensuring they meet business objectives and deliver value to our clients. The successful candidate will have a will have a strong background in product management and platform technologies, with a proven track record of successfully managing complex implementation projects.

Key Responsibilities:

• Develop and maintain a comprehensive vision and strategy for platform implementation, aligned with company goals and client needs.
• Enable implementation of QuartzBio’s Precision Medicine Intelligence platform/products across various cornerstone clients by collaboration with implementation and managed services teams.
• Provide client-facing support for technical discussions.
• Enable and manage project plans while driving the internal coordination and execution of these plans against the product roadmap and release schedule.
• Define and prioritize the implementation roadmap, balancing long-term platform strategy with immediate client requirements.
• Define detailed implementation plans, including user stories, acceptance criteria, and timelines, and manage the implementation backlog in collaboration with the development team.
• Identify and resolve technical and logistical issues, preventing potential delays in product implementation.
• Collaborate with sales, customer success, product management and software engineering teams to ensure contract specifications are met.
• Provide feedback to the product management team on product performance, features, and potential enhancements.
• Engage with key clients and stakeholders to gather requirements and feedback, translating them into actionable implementation plans.
• Participate in regular scrums/stand-ups to align teams and support solving bottlenecks and roadblocks.
• Promote agile methodologies and tools to optimize the implementation process and enhance team efficiency.
• Aid the Product Innovation and Customer Success teams with creation of product implementation status reports.
• Conduct market research and analyze competitive dynamics to inform platform strategy and identify new opportunities.
• Oversee the end-to-end implementation process, from planning and design to deployment and post-launch support.
• Prioritize platform features and enhancements based on strategic importance, client impact, and technical feasibility.
• Collaborate closely with engineering, UX/UI design, sales, and support teams to ensure seamless platform integration and delivery.
• Serve as the primary point of contact between business stakeholders, clients, and the implementation team, ensuring clear communication and alignment.
• Establish and monitor key performance indicators (KPIs) to evaluate the success of platform implementations and client satisfaction.
• Analyze implementation outcomes and client feedback to identify areas for improvement and drive continuous platform enhancement.
• Mentor and guide junior product managers and team members, fostering a culture of excellence and collaboration.
• Lead cross-functional meetings and presentations, effectively communicating implementation strategy, progress, and outcomes.
• Stay up-to-date with industry trends, platform technologies, and best practices in product management and implementation.

Qualifications:

• Bachelor’s degree related field (Business, Computer Science, Project Management, Product Management, etc.). Master's degree preferred and a minimum 8 years of relevant work experience in Product Management or Product Implementation projects or cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions.
• 2 to 5 years experience working in a customer-facing role (e.g., internal and/or external).
• 3 to 6 years experience leading technical projects.
• 3+ years experience with Agile and Waterfall development methodologies.
• Experience with products that enables clinical process – data management and operations
• Experience with Clinical & Biomarker data
• Experience with clinical systems and reference architecture (Integration patterns and data flow)
• Proven experience in a similar role, preferably within the life sciences industry and/or Software-as-a-Service (SaaS) space
• Proven leadership and project management skills.
• Proven ability to lead cross-functional teams and manage complex implementation projects.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent problem-solving skills and analytical skills with a knack for technical troubleshooting and the ability to make critical decisions in high-pressure situations.
• Excellent communication, written and presentation, and stakeholder management skills.
• Ability to write complex reports in a clear and concise manner with the ability to leverage data to inform decisions.
• Ability to work well in teams and motivate team members.
• Highly self-motivated and willing to tackle new challenges.
• Basic knowledge of project management processes and tools (e.g. project scheduling, budgeting, status reporting).
• Strong understanding of platform technologies, implementation processes, and integration best practices.
• Proficiency with agile methodologies and product management tools (e.g., JIRA, Confluence).

Leadership expectations:

• Follows Company's Principals and code of ethics on a day-to-day basis.
• Shows appreciation for individual talents, differences, and abilities of fellow team members.
• Listens and responds with appropriate actions.
• Supports change initiatives and continuous process improvements.
• Communicates effectively and appropriately with colleagues, supervisors and clients.

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