Senior Product Owner cx

About CSG

CSG is a global leader in revenue management, customer engagement, and digital monetization. We simplify the complexity of business transformation in the digital age for many of the world’s most recognizable brands. Our cloud native SaaS platform, Ascendon, empowers companies, specifically within the Telecoms, Media, and Entertainment sectors, to launch, manage, and monetize next generation digital services. At CSG, we do not just provide software; we help our clients create meaningful connections with their customers.

Role Summary

We are looking for a mid level Product Owner to join our Product Management team, specifically focused on the Ascendon CX solution suite. This role sits at the intersection of high level user experience and technical execution. You will be the primary advocate for standardizing our front end delivery, ensuring that our customer facing digital experiences across native and mobile platforms are not only beautiful but scalable and technically sound.

You are a bridge builder, someone who can sit with a UX designer and discuss the nuances of a user journey, then turn around and explain the API constraints or data architecture requirements to an engineering team without losing anyone in translation.

Role Purpose

This is a newly created position designed to address a strategic need within the Ascendon ecosystem: Standardization.

As our client base grows across Telco, Finance, and Entertainment, we need to move away from bespoke, one off front end builds and toward a unified, product led CX framework. Reporting directly to the Director of Product Management, you will be responsible for bringing the Product and CX teams closer together, ensuring that our roadmap prioritizes reusable, high quality solution components that can be deployed across various industry verticals.

Main Activities and Responsibilities

• Owns standards and backlog definition for CX driven work, while partnering with existing domain Product Owners and Engineering for delivery sequencing and implementation evangelizing the need for reusability.
• Roadmap and Prioritization: Contribute to the strategic CX roadmap by balancing client specific requirements with the overarching goal of product standardization.
• Backlog Management: Lead the development and grooming of technical tickets and user stories. You will ensure that the Definition of Ready is met for developers while maintaining the integrity of the UX vision.
• Technical Liaison: Act as the primary interface between UX designers and technical teams. You will simplify complex cloud native SaaS concepts for creative teams and ensure technical requirements are woven into the design phase.
• Methodology Mastery: Lead delivery within internal Agile or Scrum and Kanban environments while seamlessly adapting to diverse working models required by our external clients.
• Standardization Advocacy: Identify opportunities to turn custom client requests into standard product features, reducing technical debt and increasing the velocity of our CX deployments.
• Cross Functional Leadership: Work daily with Engineering, QA, and UX teams to ensure the final product meets the high performance and usability standards of the Ascendon platform.

Desired Experience and Skills

• Product Experience: 3 to 5 years of experience as a Product Owner or Business Analyst, specifically focused on digitally led front end experiences across native mobile and web platforms.
• Technical Astuteness: A strong understanding of cloud native, SaaS based architectures. You do not need to code, but you must understand how APIs, data structures, and front end frameworks impact the user experience.
• Customer Centric Mindset: Deep familiarity with UX best practices and a passion for creating intuitive, frictionless customer journeys.
• Adaptability: Proven ability to work across different delivery methodologies simultaneously. You are as comfortable in a fast paced internal sprint as you are in a structured client delivery project.
• Communication: Exceptional ability to translate between technical and non technical stakeholders. You can take a complex architectural constraint and explain its impact on a UI component clearly and concisely.
• Industry Knowledge: Experience in the Telecommunications sector is highly preferred. Exposure to Subscription Management, Finance, or Entertainment verticals is a significant plus.
• Tooling: Proficiency in ADO (Azure DevOps), Jira, Confluence, and design collaboration tools such as Figma or Adobe XD.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.