Senior Product Owner (Customer Data Product)

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. 

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

We're looking for a Senior Product Owner to lead a strategically important area at the heart of Luminor's customer data transformation. In this role, you will own the vision, roadmap, priorities, and delivery of the Legal Entities CRM ecosystem beyond Salesforce, including Customer Connector, Customer Data Products, integrations, migration, and synchronization capabilities.

This is an opportunity to shape how legal entity customer data is managed and distributed across the bank, ensuring seamless integration between Salesforce and downstream systems while supporting one of Luminor's key modernization initiatives. You'll play a critical role in migration readiness, data consistency, and the successful transition away from legacy CRM platforms.

• Own the product vision, roadmap, backlog, priorities, and delivery outcomes for Customer Data and CRM-related products.

• Lead the development of Customer Connector and Legal Entities Customer Data Product capabilities that enable reliable customer data distribution across systems.

• Drive complex initiatives involving customer data management, integrations, migration, synchronization, and legacy system decommissioning.

• Work closely with Salesforce Product Owners, architects, engineers, analysts, Data Stewards, and business stakeholders to ensure a coherent end-to-end customer data landscape.

• Lead discovery and decision-making on complex topics such as customer master data, identifiers, organizational relationships, cross-country customer consolidation, and downstream data consumption.

• Manage dependencies across multiple teams and domains, ensuring delivery readiness, data quality, security, compliance, and operational excellence.

• Proven experience as a Product Owner in banking, fintech, or another complex regulated environment.

• Strong knowledge of legal entity customer data and CRM processes, including customer hierarchies, relationships, identifiers, contacts, addresses, and country-specific attributes.

• Hands-on experience delivering CRM transformation, implementation, or integration initiatives, preferably involving Salesforce.

• Solid understanding of customer data products, integrations, APIs, and data flows across complex system landscapes.

• Experience with data migration, synchronisation, reconciliation, and legacy system decommissioning.

• Ability to translate business, data, and technical requirements into a clear product roadmap, priorities, and delivery outcomes.

• Strong stakeholder management skills, with experience working across business, technology, data, risk, and compliance functions.

• Proven track record of managing dependencies across multiple teams and driving decisions in complex environments.

• Experience working in Pan-Baltic or other multi-country delivery environments, balancing cross-country requirements and dependencies.

• Excellent communication skills, strong ownership mindset, and the ability to bring clarity to ambiguity.

• Fluent English is required in spoken and written communication due to working on Pan-Baltic level 

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)

• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun

• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored

• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more

• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed

• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life

• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc

• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor

• Gross salary. 4,700 - 7,600 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is September 13th. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!