The Role
The Senior Product Operations Manager leads the Product Ops function, operationalizing strategies, driving product adoption, and aligning teams to maximize ROI in the market.
Summary Generated by Built In
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Senior Product Operations Manager will establish and lead the Product Ops function within our B2B division. This role will serve as the connective tissue between Product, Go-to-Market, and Operations teams, ensuring that strategies defined by Product and Business leadership are effectively executed in the market. The Senior Product Operations Manager will focus on operationalizing strategy, driving adoption, ensuring alignment across stakeholders, and realizing the ROI of products delivered into the market. This role works closely with Sales, Marketing, Operations, Customer Success, and Training to ensure each function is mobilized to make products successful in the hands of contractors, integrators, and contractors.
Essential Job Duties and Responsibilities
- Translate product and business strategies into coordinated launch and adoption plans.
- Align Sales, Marketing, Operations, and Customer Success on launch readiness and execution.
- Ensure feedback loops are in place to track effectiveness and refine GTM execution
- Monitor adoption and utilization metrics post-launch to confirm business objectives are being met.
- Coordinate across functions to close gaps in training, awareness, or engagement.
- Ensure that every stakeholder group executes its part in maximizing ROI of delivered products.
- Serve as the hub for aligning Go-to-Market, Product, and Business strategies into clear operational plans.
- Partner with Product and Business leadership to ensure that strategic intent translates into measurable market impact.
- Act as the operational voice back into leadership, highlighting adoption challenges and opportunities for improved execution.
Required Skills, Knowledge, and Abilities
- 7+ years of experience in product operations, program management, or a related role within B2B SaaS, fintech, or marketplaces
- Proven success in operationalizing product and business strategies across go-to-market and Ops functions
- Strong expertise in adoption and channel enablement, with the ability to measure and drive ROI post-launch
- Excellent communication and facilitation skills to align diverse stakeholders
- Analytical mindset with comfort in tracking KPIs and surfacing insights
- Experience in fintech and lenders preferred, but not required
- Comfortable as a first hire, shaping the function in a high-growth, fast-paced environment
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
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The Company
What We Do
GoodLeap is a sustainable home solutions marketplace. We provide simple, fast, and frictionless point-of-sale technology for countless mission-driven professionals serving millions of people who want to upgrade their homes and save money.
Our platform offers flexible ways for consumers to pay for a wide range of sustainable products, including solar panels, battery storage, smart home devices, modern HVAC systems, energy efficient windows, upgraded roofing, water-saving turf, and more.
We are committed to caring for the planet, building lasting relationships with our valued partners and customers, and delivering cutting-edge technology that enables more people to embrace a sustainable lifestyle.
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