Senior Product Operations Manager – Commercial Messaging Partnerships

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Location: Bellevue, WA (Hybrid – 3 days in office required)
Department: Commercial Messaging Product Team
Be a Force Behind the Future of Messaging at T-Mobile
T-Mobile is at the forefront of transforming the messaging ecosystem—powering scalable, enterprise-grade experiences through SMS, MMS, RCS, and beyond. We’re looking for a Senior Product Operations Manager to join our Commercial Messaging Product Team and drive the operational excellence behind some of the most cutting-edge messaging platforms in the industry.
In this strategic and highly cross-functional role, you’ll serve as the operational heartbeat of our messaging product portfolio. Your mission: streamline product delivery, optimize platform health, and scale performance across our aggregator partnerships and messaging APIs.
You’ll work at the intersection of product, engineering, partnerships, and operations—not just responding to issues, but proactively improving processes, performance, and partner satisfaction. If you thrive in ambiguity, love driving clarity, and know how to turn complexity into impact, we want to meet you.

What You’ll Do

Platform & API Operations
•    Own the operational lifecycle of commercial messaging APIs, ensuring high availability, reliability, and partner adoption.
•    Monitor platform KPIs, troubleshoot performance anomalies, and partner with engineering on resolutions and continuous improvements.
•    Lead operational readiness for new API features, deprecations, and changes—including documentation, communications, and internal enablement.
Aggregator & Partner Management
•    Serve as the operational bridge between T-Mobile and our messaging aggregator partners.
•    Support partner onboarding, escalations, SLA management, routing configurations, and compliance adherence.
•    Drive efficiency in partner integration processes and conduct Quarterly Business Reviews (QBRs) to align on performance, roadmap, and strategic opportunities.

Product Operations & GTM Enablement
•    Partner with Product Managers to operationalize new feature launches and go-to-market plans.
•    Align Customer Success, Support, and Engineering teams to ensure a seamless customer experience and internal readiness.
•    Build and maintain operational dashboards and tooling to visualize platform health, usage, and performance trends.
Issue Management & Continuous Improvement
•    Lead incident triage and resolution for messaging-related disruptions across internal and external stakeholders.
•    Conduct root cause analyses and implement durable fixes that improve system resiliency.
•    Identify and execute initiatives to enhance product quality, supportability, and partner satisfaction.

What You Bring

Required Qualifications
•    5–7+ years in product operations, partner operations, or technical program management, ideally in telecom, messaging, or CPaaS.
•    Hands-on experience with messaging protocols (SMS, MMS, RCS) and REST APIs.
•    Proven success managing aggregator or partner ecosystems in a dynamic, fast-paced environment.
•    Strong cross-functional collaboration skills, with the ability to lead through influence.
•    Analytical mindset with experience using data to diagnose problems and guide decisions.
•    Proficiency with tools like Excel, PowerPoint, Postman, JIRA, Tableau, and Confluence.

Preferred Skills
•    Background in mobile networks, enterprise SaaS, or CPaaS platforms.
•    Familiarity with tools such as Postman, JIRA, Confluence, Tableau, and monitoring tools (e.g., Datadog, Splunk).
•    Technical literacy with API debugging, traffic monitoring, and basic scripting for operational automation.
•    Bachelor's degree in IT, Engineering, Business, or related field

Why Join Us?
At T-Mobile, we don’t just keep up with change—we lead it. You’ll join a high-impact team that’s innovating how businesses and customers connect through messaging. We move fast, break down silos, and empower people to own their work and make bold moves.
If you're passionate about operational excellence, love working across teams, and want to shape the future of communication—this is the role for you.

Ready to lead the evolution of messaging? Apply now and be part of something bigger.
 

• At least 18 years of age
• Legally authorized to work in the United States

Base Pay Range: $105,400 - $190,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ323760¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.