Senior Product Operations Engineer

About the Job

Come join one of the fastest growing enterprise software and services companies and the leader of open source software. The Red Hat Portfolio Lifecycle Management (PLM) team is looking for a Senior Product Operations Engineer to focus on OpenShift Security. In this role, you will understand how customers use Red Hat products individually and as part of a portfolio solution to amplify the user experience throughout the development cycle. Members of the Product Operations Engineering team leverage their technical expertise and development and/or DevOps background to identify and prioritize customer-impacting issues, develop risk mitigation strategies, plot lifecycle changes and impacts, and use and develop repeatable, efficient processes and procedures. They partner closely with our Product Management, Engineering and Quality Engineering teams in particular to identify areas that need focus and help prioritize fixes, features and roadmap items, ensuring that product development is strongly influenced by the customer experience.

What You Will Do

• Use data to identify customer trends and guide a product roadmap

• Deliver a unified strategy across the Red Hat portfolio, amplifying customer feedback and promoting improved product experience

• Assist in the development of comprehensive and reusable self-service solutions for future incidents

• Deconstruct complex technical issues and work with peers to identify improvements, ideally as simple as possible for customer consumption

• Exercise sensible judgment in selecting methods and techniques for obtaining solutions

• Analyze upstream development against current customer reported product defects

• Understand, develop and promote best practices for long-term solutions

What You Will Bring

• 5+ years experience as support, sustaining or development engineer, or other directly related experience in an enterprise environment

• Hands-on familiarity with Kubernetes, containers and DevSecOps pipelines; OpenShift experience strongly preferred

• BS or higher in computer science or other technical discipline, or equivalent work experience

• Ability to collaborate with peers in Product Management and Engineering teams to prioritize customer issues based on trend analysis and feedback

• Self-motivation and collaborative mindset ; constantly learning, improving, adapting and contributing to the team

• Solid troubleshooting mindset; creative problem-solver, capable of self-direction and effective time management

• Passionate about technology and customers; committed to providing the best experience possible for Red Hat customers

• Record of solving complex problems efficiently

• Usage of data analysis tools like Tableau is a plus

• Experience using Git and Github is a plus

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.