Senior Product Marketing Manager

Remote – US | Full-Time | Mid to Senior Level
Join the team that’s powering a new era of knowledge work in the contact center.

At Balto, we help contact centers coach agents in real time, powering better conversations and business outcomes through AI. Our customers trust us with sensitive data—and we take that responsibility seriously. That’s where you come in.

We’re looking for a Senior Product Marketing Manager to own our product narrative, connect our solutions to customer outcomes, and drive measurable revenue impact. You’ll shape how we tell Balto’s story in a competitive market, bring customer wins to life, and empower our go-to-market teams with killer messaging and competitive insights.

This is a hands-on, highly visible role where you’ll partner with product, sales, marketing, and customer success to launch products, build competitive playbooks, and fuel our growth.

You’ll be the bridge between our product and the market—owning the story, crafting the tools, and fueling go-to-market success. This includes:

• Be the VP’s right hand, acting as the strategic starting point for product-related content
• Translating the product roadmap into compelling, market-ready messaging and positioning
• Building sales enablement tools (battlecards, one-pagers, pitch decks) that win deals
• Developing competitive intelligence and playbooks to sharpen our edge
• Capturing customer stories, wins, and data that influence buying decisions
• Partnering with the wider marketing team to drive integrated, campaign-ready content
• Managing relationships with industry analysts and media outlets to boost Balto’s category leadership
• Tracking and influencing metrics like win rate, adoption, churn, and pipeline impact

This is a remote role, open to candidates anywhere in the US, with occasional travel for in-person company all-hands events up to 4 times a year.

You’re equal parts strategist and doer. You can own the high-level narrative and crank out a battlecard in an afternoon.

• You have experience in B2B SaaS (bonus if it’s in the $15–45M ARR range)
• You’ve launched products, built competitive playbooks, and love enabling sales
• You collaborate effortlessly across product, sales, and marketing
• You’re curious, creative, and data-driven—you know what resonates and why
• You can translate complex product features into “must-have” customer value
• You’re excited about AI and want to use it to level up your work every day

At Balto, we don’t just build AI—we live it. If you’re not…

• Building your own GPTs in OpenAI
• AI-coding side projects in Replit
• Following the latest drops from Google, OpenAI, Anthropic, Meta, and xAI
• Reading essays, academic papers, and dev blog posts about LLMs
• Generating stunning visuals with MidJourney or videos with VEO

...then Balto might not be the right place for you.

But if that does sound like you? You’re going to feel right at home.

• Fully remote team — work from anywhere in the US
• Mission-driven culture with smart, supportive, and AI-obsessed teammates
• Career growth — this role is built for someone who wants to shape a function and make an impact fast
• Great benefits: healthcare, 401(k), unlimited PTO, learning stipends, and more

Apply Now
Ready to tell Balto’s story, outsmart the competition, and drive market impact?
balto.ai/careers or send us your resume and a short note on your favorite recent product launch—yours or someone else’s—and why it worked.