Balto

Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not. Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over 140 million calls, provided over 185 million real-time recommendations, driven millions in increased revenue, and has a 4.8-star rating on G2.