Who We're Looking For
At Zendesk, we are a global leader in customer and employee service software, renowned for our powerful yet user-friendly solutions. We are seeking an experienced Senior Product Marketing Manager to help drive product, sales, and adoption initiatives for Zendesk’s fast-growing service business with a specific focus on our Online business. You will play a meaningful role in driving our customer service business forward by defining and executing GTM strategies to achieve our company’s ambitious service goals. You will partner cross-functionally across our product and GTM organizations and work closely with senior leaders in sales, marketing, and product.
You are an expert storyteller who is passionate about ‘rolling your sleeves up’ and working with a broad set of stakeholders to get things done. You will report to the Sr. Director of Solutions Product Marketing and work closely with the broader Product Marketing team.
Key Responsibilities:
Developing fundamental insights of our market, customers, key buyers, and competitors for our online business
Craft compelling product narratives and solution messaging that communicate core use cases and the value of our Suite offering
Enable our internal partners on clear & consistent messaging and craft materials to support customer-facing interactions, e.g. sales pitch decks, messaging source documents, use cases, personas, etc
Partner with our Performance Marketing & Growth and Monetization teams to ensure our web experience alongside our trial and shopping cart flows supports a frictionless prospect experience
Be the connective tissue - collaborate with Product, Marketing, Sales, Success, Operations, and Enablement teams to develop strategic frameworks and assets for use in campaigns, enablement, press releases, analyst briefings, etc
Bring an ownership mentality to offer innovative ideas to up-level deliverables or improve processes
Support deals and customer engagements as a subject matter expert.
Evangelize Zendesk through public speaking engagements and analyst briefings.
What You Bring to the Role
5-7+ years of product marketing experience in software and technology.
Experience working with product-led growth companies and online B2B selling motions
Exceptional storytelling ability with a talent for articulating complex ideas simply and effectively.
Superior analytical and problem-solving skills with keen attention to detail and pattern recognition.
Executive presence with the ability to engage and collaborate effectively with senior leadership.
Strong project management skills with excellent execution, follow-through, and attention to detail.
Comfortable operating independently in a startup-like environment to build and execute new programs and initiatives and deliver on tight deadlines.
Customer-first mentality with a passion for understanding and addressing customer needs.
Bachelor's degree in Marketing, Business Administration, or a related field
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Zendesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zendesk and has not been reviewed or approved by Zendesk.
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Fair & Transparent Compensation — The company states a commitment to publishing base pay ranges and advancing pay equity, helping employees gauge fairness. Public messaging on pay equity and transparency signals structured, consistent compensation practices.
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Leave & Time Off Breadth — Time away programs include flexible PTO, dedicated well‑being days, emergency time off, and pregnancy loss leave. Parental leave is described as generous, and travel support exists for reproductive care where access is restricted.
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Healthcare Strength — Benefits language highlights comprehensive medical, dental/vision, mental health access, and an employee assistance program. These offerings are positioned as part of holistic wellbeing support across regions.
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What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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