At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Product Marketing Manager will be joining the fast-growing Customer Experience Analytics line of business within NICE. The technology is used to manage the biggest cost within contact centers – the people. We have cutting-edge AI and analytics technology, a very exciting business environment, and some of the world’s biggest and most demanding customers. We work hard and enjoy every minute. And we are a great team. Our Marketing work is dynamic and diversified. We are at the forefront, leveraging our creativity to create a real impact every day for our customers and business.
How will you make an impact?
- Designing configurations and solutions according to customer’s technical specifications and unique environment, ensuring appropriate support for the proposed architecture.
- Creating content of all sorts: from brochures, pitch decks, eBooks, product overview videos, and white papers to blogs, interactive demos, newsletters and presentations
- Defining and executing Marketing plans and new product introductions
- Defining our products' value proposition and messaging
- Promoting our industry thought leadership
- Supporting Sales professionals with content and training
- Collaborating with Product Managers on regular release cadences for new features: identify the key features to accurately and effectively communicate to sales, partners and customers
- Collaborating with other stakeholders – internal and external to plan specific content and topics for NICE User Group (NUG)
- Actively pursuing, securing and executing customer presentations for annual NICE Interactions customer event
- Maintaining and updating content for sales, on online content management platform
- Delivering webinars and presentations to customers, prospects and sales
Have you got what it takes?
- 5+ years of experience in Marketing for technology companies or comparable experience communicating what business value technology brings to customers
- A strong background (5 years minimum either in a contact center or solutions for contact center) in contact centers is required
- Experience and desire for storytelling
- Excellent presentation skills
- Experience with public speaking and webinars
- Proficient with Microsoft Office skills (especially, Word and PowerPoint)
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 5471
Reporting into: Team Lead, Product Marketing
Role Type: Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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