Role Overview
You will own the roadmap for a core part of Diligent’s governance, risk and compliance SaaS platform, shaping how senior leaders and boards collaborate, communicate and make decisions in a secure, modern way. You’ll turn customer problems and market insights into simple, impactful product experiences, and work closely with engineering, design, and go‑to‑market teams to bring them to life.
In this Senior Product Manager role, you’ll spend your time deeply understanding customer needs, prioritising what truly moves the needle, and defining clear success metrics for everything you ship. You’ll lead a cross‑functional squad, manage the product backlog, and launch features that drive engagement, adoption and measurable outcomes for our customers across the Diligent Platform.
Here’s a breakdown of what you’ll do (not all of it, just the important stuff)
Own and continuously refine the product roadmap for your area, using customer insight, data and market trends to prioritise what to build next.
Define and drive product strategy that aligns with Diligent’s vision for modern governance, connecting your roadmap to clear business and customer outcomes.
Act as the voice of the customer: run discovery, validate problems and solutions, and translate insights into clear user stories and product requirements.
Lead an agile, cross‑functional team (engineering, UX, product marketing, sales, customer success) to design, build and launch high‑quality SaaS features.
Set goals, KPIs and success metrics for your product, track performance and user engagement, and iterate based on what the data and customers tell you.
Tackle complex product and execution challenges by breaking down ambiguous problems, navigating trade‑offs, and making clear, data‑informed decisions.
These are the essentials you’ll need to get an interview
Solid experience as a Product Manager building and shipping SaaS products, with a track record of defining and launching successful features or products.
Strong hands‑on experience working in agile, cross‑functional product teams, including backlog management and writing user stories.
Comfortable leading customer discovery and validation conversations, and turning qualitative and quantitative insights into product decisions.
Proven ability to influence and align cross‑functional partners and senior stakeholders without formal authority.
Data‑driven mindset: confident with metrics, experimentation and basic quantitative reasoning to set goals, measure impact and debug product issues.
Excellent written and verbal communication skills, with the ability to explain complex ideas simply to both technical and non‑technical audiences.
A bias for action and ownership: you’re happy to roll up your sleeves, make trade‑offs and drive a project from problem definition through to launch and iteration.
It would be great if you had these too, but we’ll support you if you don’t
Experience in governance, risk, compliance, security, fintech or other B2B enterprise domains.
Exposure to large‑scale, multi‑product platforms or secure communication/collaboration tools.
Experience mentoring other product managers or playing a “bar‑raiser” role in product quality and decision‑making.
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Skills Required
- Experience as a Product Manager building and shipping SaaS products
- Hands-on experience working in agile cross-functional product teams, backlog management, and writing user stories
- Experience leading customer discovery and validation conversations and translating insights into product requirements
- Ability to influence and align cross-functional partners and senior stakeholders without formal authority
- Data-driven mindset with experience using metrics, experimentation, and basic quantitative reasoning
- Excellent written and verbal communication skills for technical and non-technical audiences
- Bias for action and ownership to drive projects from definition through launch and iteration
- Experience in governance, risk, compliance, security, fintech or other B2B enterprise domains
- Exposure to large-scale, multi-product platforms or secure communication/collaboration tools
- Experience mentoring other product managers or acting as a product quality bar-raiser
Diligent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diligent and has not been reviewed or approved by Diligent.
-
Healthcare Strength — Healthcare coverage includes comprehensive medical, dental, and vision options. Wellness programs are also highlighted as part of the package.
-
Retirement Support — Retirement offerings include a 401(k) with employer match in the U.S. and regional plans internationally. This structure underscores support for long-term savings.
-
Leave & Time Off Breadth — Time off is framed as flexible with “unlimited PTO” and periodic recharge weeks in some areas. Parental leave is also promoted within the global package.
Diligent Insights
What We Do
Diligent is the leading GRC SaaS provider, serving nearly 1 million users from 25,000 organizations around the world. Our software enables holistic and informed conversations about governance, risk and compliance and ensures CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization. Our world-changing idea is to bring technology, insights and confidence to leaders so they can build more effective, equitable, and successful organizations – and create lasting, positive impact on the world. We seek to empower organizations to be better for their stakeholders and communities, for their customers and employees, for their bottom line. Headquartered in New York, Diligent also has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
.jpg)
.png)
