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Atera is leading the future of IT with the world’s first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.
Atera is looking for an experienced Product Manager with a strong technical background to join and lead one of our squads in the IT Service Management (ITSM) domain
The ITSM domain is a core pillar of Atera’s all-in-one IT management platform. It enables MSPs and IT teams to manage ticketing, billing, contracts, SLAs, reporting, and automation workflows in a single unified system. This team plays a strategic role in driving operational efficiency and automation for thousands of IT professionals worldwide.
As a Product Manager in this team, you will shape the future of this critical product area and drive meaningful impact for our customers.
Responsibilities:
- Lead and manage a cross-functional squad including developers, designers, and QA engineers.
- Collaborate with stakeholders to understand market trends, user needs, and the competitive landscape, and inform product strategy and roadmap decisions.
- Define and prioritize product requirements based on user feedback, data analysis, and internal stakeholder input.
- Own the entire product lifecycle from concept to launch and beyond, ensuring product success and adoption.
- Work closely with engineering, design, product analysts, customer success, marketing, and research teams.
Requirements:
- 5+ years of experience as a Product Manager in a technical SaaS product environment.
- Strong technical background and deep understanding of software development processes and methodologies.
- Background as an R&D engineer or in equivalent technical roles.
- Familiarity with AI-driven products, automation technologies, or a strong interest in leveraging AI to enhance product capabilities.
- Proven track record of leading cross-functional teams and delivering high-quality software products.
- Strong analytical and problem-solving skills with the ability to translate complex concepts into actionable product requirements.
- Knowledge of IT service management systems and processes – a significant advantage.
- Excellent communication and presentation skills.
- Experience working in Agile environments.
- Bachelor’s degree in Computer Science, Engineering, or a related field preferred
Some of our benefits
Atera is highly collaborative and yes, fun! To support you at work (and beyond), we offer some fantastic perks: generous time off to relax and recharge, community volunteering days, an annual budget to support your learning & growth, ample time to learn from your teammates, fun events and overnights, and lots more!
More about Atera
Atera is transforming IT management with Action AI™—an Agentic AI technology that proactively and autonomously manages and optimizes IT environments. Atera’s all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.
Skills Required
- 5+ years of experience as a Product Manager in a technical SaaS product environment
- Strong technical background and deep understanding of software development processes and methodologies
- Background as an R&D engineer or in equivalent technical roles
- Familiarity with AI-driven products, automation technologies, or strong interest in leveraging AI
- Proven track record of leading cross-functional teams
- Strong analytical and problem-solving skills
- Knowledge of IT service management systems and processes
- Excellent communication and presentation skills
- Experience working in Agile environments
- Bachelor's degree in Computer Science, Engineering, or related field preferred
What We Do
Autonomous IT for the modern enterprise. Robin by Atera resolves IT issues end-to-end so people can just work. Atera is leading Autonomous IT, a new category of enterprise AI where agents don't just assist technicians, they resolve issues independently, end-to-end, without human intervention. Robin by Atera, the company's Autonomous IT agent, detects, diagnoses, and resolves technical issues at the endpoint and in the cloud, outperforming other existing solutions with a 92% autonomous resolution rate and 2-minute average resolution time (vs 82 hours, the industry median.) The Atera platform consolidates remote monitoring, service desk, ticketing, and automation into a single system with configurable guardrails, full audit trails, and native integration with ServiceNow, Azure AD, and Intune. Named a Visionary in the 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools. G2 #1 in AIOps. CRN AI Hot 20 alongside Microsoft, Salesforce, and CrowdStrike. Trusted by Boeing, Mitsubishi Electric, Marriott, University of Oxford, NBC Universal, and Virgin Hotels. 13,000 customers across 120+ countries. Atera is backed by leading institutional investors and serves organizations that need to scale operations without scaling headcount, turning IT from a cost center into a strategic capability.
