Senior Product Manager - ACH

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Role Summary

Senior US ACH expert within the product team, operating as a regional lead for the US market. Acts as the single point of contact (SPOC) for ACH across customers, sales, implementation, and marketing, driving client, project team engagements, defining requirement. Bridges market needs and product strategy by influencing roadmap, features, and positioning based on direct customer and regional insights.

Responsibilities & Deliverables:
Your deliverables as a Sr Product Manager will include, but are not limited to, the following:

• Act as US regional ACH lead within the product team and SPOC for customers, sales, marketing, and implementation

• Engage with clients and prospects to capture market needs, pain points, and gaps in ACH processing

• Translate insights into clear product requirements, and documentation

• Drive alignment between market demand and product roadmap/prioritization

• Partner with Sales and Marketing for demos, RFP inputs, and positioning of ACH capabilities

• Provide domain expertise (NACHA, ACH lifecycle) in client and internal discussions

• Continuously gather competitive intelligence and market trends to influence product strategy

• Work closely with product teams to refine features and validate requirements

• Support implementation teams with clarifications, requirement walkthroughs, and business guidance

• Gain a deep understanding of the customer experience, identify and fill product gaps, generate new ideas that grow marketshare, and drive growth.

• Manage the entire product lifecycle from strategic planning through go-to-market.

• Identifies product market opportunities through market research, customer profiling, needs analysis, market sizing and competitive analysis.  

• Serves as the key contact for product questions and new product ideas which surface from customers, sales, or market research.

• Identifies and analyzes critical issues related to the product design and promotion of the product(s).

• Translates product strategy into recommendations and feature definition to address market opportunities.

• Provides overall direction for product enhancements and general product development requirements.

• Works with product marketing department to develop effective communication activities and programs including product positioning and collateral development

• Lead product focus groups

• Lead user conference sessions and general industry topics.

• Develop and implement methods and procedures for monitoring projects such as preparation of records of expenditures and research findings, progress reports and staff conferences, in order to inform management of current project status.

• Manages the resolution of escalated customer problems.  Escalates problems and issues to other departments when needed.

• Develops proper and thorough documentation (internal and external) describing enhancements as appropriate.

• Identifies continuous improvement opportunities for Product Management processes.

• Vendor Management including maintaining a directory of vendors with contact information and other pertinent data as well as analyzing potential future partner relationships.

Required Experience:

• 8+ years of experience as a US ACH expert in a market-facing or product role

• Deep expertise in NACHA rules, ACH lifecycle, formats, returns, and settlement

• Proven experience in owning requirement definition for ACH products in a live market

• Strong background in client engagement and working with sales, marketing, and product teams

• Demonstrated ability to translate market needs into product features, user stories, and documentation

• Experience influencing product roadmap and feature prioritization

• Strong understanding of banking ecosystem (ODFI, RDFI, payment hubs)

• Excellent communication, stakeholder management, and strategic thinking skills

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.