Join our Digital Product team as a Senior Product Manager – Web Experience Enablement and play a critical role in shaping the future of M&S.com. You’ll own the end-to-end product strategy for our web experience platform, leading the evolution of our technology to deliver a dynamic, resilient and increasingly personalised customer journey.
Working across a complex ecosystem of teams and stakeholders, you’ll turn customer insight and commercial goals into impactful product outcomes that power one of M&S’s key growth channels.
What you’ll do
Your key accountabilities will include:
Own and deliver the end-to-end product strategy and roadmap for Web Experience Enablement, balancing customer, commercial and technology priorities
Translate customer needs, data insights and market trends into clear, prioritised product plans that drive measurable value
Lead cross-functional collaboration across Technology, Data, UX and commercial teams to deliver scalable and sustainable web capabilities
Act as the voice of the customer, using experimentation, benchmarking and analytics to continuously optimise the online experience
Drive product-led ways of working, leading agile delivery, managing dependencies and ensuring successful outcomes across multiple teams
Who you are
Your skills will include:
Significant experience in product management, with a track record of delivering complex digital products from strategy through to launch and optimisation
Strong technical understanding, with the ability to work confidently across engineering, data and platform teams
Excellent stakeholder management and communication skills, with the ability to influence at all levels
Proven experience leading teams in an agile environment, balancing speed to market with long-term sustainability
A customer-first, data-driven mindset, with strong analytical skills and the ability to identify opportunities, risks and trade-offs
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Skills Required
- Significant experience in product management
- Strong technical understanding across engineering and data teams
- Excellent stakeholder management and communication skills
- Proven experience leading teams in an agile environment
- Strong analytical skills and data-driven mindset
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
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