.png){kind=logo}
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
We’re looking for a highly skilled Senior Product Manager to define, build, and enhance key capabilities across our product portfolio. In this role, you will help shape modern selling experiences by improving CRM workflows, applying AI to increase seller productivity, and delivering insights that help managers monitor pipeline health, improve forecast accuracy, and act on risks and opportunities. You will work across desktop and mobile experiences to create intuitive, intelligent products that drive user adoption and business impact.
You’ll partner closely with Engineering, UX, Architecture, and Go‑To‑Market teams to deliver high‑impact features that support customer needs and drive product adoption.
Impact You Will Make in the Role:
Design for Real-World Selling Workflows: Build intuitive CRM experiences that help sellers efficiently manage accounts, opportunities, and activities across desktop and mobile, with a strong understanding of how users actually work day to day.
Apply AI to Improve Productivity: Identify opportunities to surface the right signals, recommend next-best actions, and create conversational experiences that help sellers and managers prepare, decide, and act more effectively.
Enable Better Team Performance: Deliver manager-facing capabilities that provide visibility into pipeline health, improve forecast accuracy, and highlight the risks and opportunities that need attention.
Drive Cross-Functional Product Execution: Partner across Engineering, UX, Architecture, and Go-To-Market teams to translate customer needs, product signals, and business priorities into clear strategy, requirements, and measurable outcomes.
What You Will Bring:
5+ years of product management experience, building and delivering commercial, customer‑facing software products
Proven success shipping enterprise SaaS products, ideally within CRM, CX, or adjacent domains
Strong understanding of user workflows, system design, and data‑driven product development
Excellent communication, stakeholder management, and product storytelling skills
Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field; MBA a plus
Skills Required
- 5+ years of product management experience
- Proven success shipping enterprise SaaS products
- Strong understanding of user workflows and system design
- Excellent communication and stakeholder management skills
- Bachelor's degree in Computer Science or related field
SugarAI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SugarAI and has not been reviewed or approved by SugarAI.
-
Fair & Transparent Compensation — Pay is often characterized as fair for the role, with multiple statements describing compensation as good or reasonable. Compensation is also framed as competitive for certain technical and senior positions, suggesting stronger alignment with expectations in those segments.
-
Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life, disability, FSA/HSA options, and mental health support. Benefits are sometimes characterized as “amazing,” indicating that healthcare and related coverage can be a standout component of the package.
-
Wellbeing & Lifestyle Benefits — Wellbeing support appears in the form of mental health programs and wellness-related reimbursements or stipends. Flexibility-related perks (such as remote work support and home-office/tech stipends in some descriptions) further add to the perceived lifestyle value of the overall rewards package.
SugarAI Insights
What We Do
SugarAI provides software that helps revenue teams manage and grow their customer accounts with greater visibility and control. Our Precision Selling platform delivers account-level insights that highlight risk, uncover expansion opportunities, and guide sellers toward clear next steps. Used by thousands of companies in more than 120 countries, SugarAI supports organizations operating in complex, relationship-driven sales environments.
Why Work With Us
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
Gallery
