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SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
We’re looking for a highly skilled Senior Product Manager to define, build, and enhance key capabilities across our product portfolio. In this role, you will help shape how our platform evolves to support modern workflows, deliver intuitive user experiences, and unlock business value through scalable, intelligent functionality.
You’ll partner closely with Engineering, UX, Architecture, and Go‑To‑Market teams to deliver high‑impact features that support customer needs and drive product adoption.
Impact You Will Make in the Role:
Own & Evolve Product Capabilities: Contribute to the strategic direction and roadmap for your product area, ensuring features are consistent, scalable, and aligned with customer and business outcomes.
Drive Product Execution: Translate market insights, customer problems, and business requirements into clear product definitions, user stories, and delivery plans.
Collaborate Across Functions: Partner with Engineering, UX, Product leadership, and Go‑To‑Market teams to ensure the product roadmap aligns with technical feasibility and customer value.
Measure & Communicate Impact: Define and track key metrics related to usage, adoption, customer satisfaction, and business results; share insights to align teams and guide decisions.
What You Will Bring:
5+ years of product management experience, building and delivering commercial, customer‑facing software products
Proven success shipping enterprise SaaS products, ideally within CRM, CX, or adjacent domains
Strong understanding of user workflows, system design, and data‑driven product development
Excellent communication, stakeholder management, and product storytelling skills
Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field; MBA a plus
What We Do
SugarAI provides software that helps revenue teams manage and grow their customer accounts with greater visibility and control. Our Precision Selling platform delivers account-level insights that highlight risk, uncover expansion opportunities, and guide sellers toward clear next steps. Used by thousands of companies in more than 120 countries, SugarAI supports organizations operating in complex, relationship-driven sales environments.
Why Work With Us
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
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