Senior Product Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

At Iron Mountain, our Product Management team is responsible for providing the vision, execution and analysis necessary to build and deliver customer-centric solutions based on deep industry expertise and years of delivery know-how. Our product teams are organized into small, focused teams to operate with speed and agility, while benefiting from the resources of an established information management leader.

We are looking for a Sr Product Manager with experience with Enterprise SaaS solutions to drive innovation in our AI powered Insight Digital Experience Platform (DXP), a key component of our Digital Business Unit. In this role, you will define the future of our Insight DXP Unify portfolio, a set of platform services and experiences designed to centralize access and visibility across physical and digital records, enable self-service storage management and ensure uniform application of information governance across all records types. 

In this role you will: 

• Deeply understand customer needs : partner with customers and internal subject matter experts to understand customer needs, lead customer migration from existing legacy applications, drive adoption and ensure measurable value realization around physical-to-digital records management. Translate customer insights into actionable product roadmaps that cover storage management, physical to digital transformation and analytics/insights.

• Build product strategy and roadmap: define and communicate the strategic roadmap for handling and deriving actionable insights from physical and physical-to-digital records management in our Insight DXP platform. Identify market opportunities, understand the market landscape, and drive innovation using AI-powered intelligence and automation

• Ensure high-velocity execution and innovation: Develop detailed requirements, feature definitions, prioritize requirements and remove roadblocks during the product development process to deliver successful platform experiences in a fast paced environment. 

• Drive cross functional alignment : work closely with engineering, design, marketing and sales teams to deliver scalable, secure, compliant and impactful product capabilities. Collaborate with other product management teams for a cohesive end to end customer experience.

• Communicate product updates, roadmaps, and impact analyses to customers, partners, leadership and key stakeholders

What you will need to succeed: 

• A strong bias toward action, and a proven track record of delivering SaaS products and enhancements to market at speed, and a curiosity for emerging technologies. 

• Excellent communication skills and ability to navigate a matrixed organization are a must.

• 5-8 years of experience in a product manager role for a SAAS solution with global/international experience

• Experience in building AI and content-oriented applications is highly desired workflow based processes / solutions automating key business processes highly desired

• Excellent analytical skills with demonstrated experience turning data into actionable insights

• Experience with a Content Management, ECM, or Records Management solution a plus

• Experience in Analytics/ BI; Data Visualization, Machine Learning, NLP, Robotic Process Automation a plus

• Passionate about building functional and engaging customer experiences

• Entrepreneurial mindset with a bias for customer focused innovation and a strong sense of urgency

• Experience with Agile SDLC and associated tools (e.g. Jira)

• Comfort in a rapidly changing environment with competing and shifting priorities

• Proficiency in utilizing AI tools to enhance personal and team-wide PM effectiveness, including accelerated insight generation, rapid prototyping, and automated backlog management

• Ability to quickly develop domain and customer expertise

• Exceptional written and oral communications skills (including presentations), as well as listening and interpretation skills, multi-lingual highly desired

• Ability to work well in a team environment

• Results oriented with a high degree of professionalism and integrity

• BS required, (Engineering or Marketing preferred); MBA highly desired

Travel:

• Travel Requirements: 20%

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.