Our Opportunity:
Chewy's mission is to be the most trusted and convenient destination for pet parents and partners everywhere. Our Chewy Health team is redefining how pet parents and veterinarians care for pets, through an integrated experience across in-clinic, at-home, and app-based care.
We're hiring a Senior Product Manager - Pet Portal, based in Bellevue, WA or Boston, MA. In this role, you will lead the vision, roadmap, and delivery for Pet Portal-a key destination for pet parents to plan routine care, receive expert advice, and discover personalized products and services. This platform connects directly to the Chewy App and Care experiences in a highly personalized way.
This is a unique opportunity to shape how Chewy delivers modern pet care-and to lead an early-stage, high-impact product from 1 to 10. You will be responsible for the product roadmap - defining customers-first features, setting priorities, coordinating with UX and Tech Team Members, and handling development from intake through delivery. You'll ensure features launch on time, drive key performance indicators, and drive ongoing improvements.
What You'll Do:
Build a Customer-Centered Experience
- Champion a customer-first mindset to build an integrated, delightful Pet Portal experience.
- Deeply understand pet parent needs and identify new opportunities to improve how care is delivered across Chewy.
- Collaborate with UX, UXR, and analytics to uncover insights that improve in-app and end-to-end care journeys.
Drive Product Lifecycle
- Translate insights into clear product requirements, user stories, and documentation.
- Define success metrics, prioritize based on impact, and iterate based on data.
- Craft compelling narratives that align short-term deliverables with long-term vision.
Drive Roadmap & Execution
- Develop and lead the product roadmap and backlog to align with customer needs and business goals.
- Partner closely with engineering, design, and key cross-functional teams (e.g., payments, personalization, health services).
- Establish and run strong mechanisms for alignment and progress tracking across technical and non-technical partners.
Deliver Results & Continuous Improvement
- Track performance of features post-launch and clearly communicate outcomes.
- Use insights to continuously refine the experience and influence what comes next.
- Identify and resolve risks proactively to keep projects on track.
Collaborate Cross-Functionally
- Work with product, engineering, UX, customer service, Chewy Health, and Chewy Core teams, as well as merchandising and executive stakeholders.
- Align and implement a long-term product vision that increases the reach and engagement of the Pet Portal.
What You'll Need:
Experience & Background
- 6+ years of professional experience in digital product management or a related field.
- Bachelor's degree or equivalent experience in Computer Science, Engineering, Business, or a related discipline.
- Proven track record owning products from ideation through delivery-either independently or by leading teams.
Product Thinking
- Demonstrated ability to solve real customer problems in ways that also deliver business value.
- Strong ability to connect the dots between insights, product architecture, and long-term strategy.
- Comfortable zooming out to drive vision-and zooming in to write the spec.
Communication & Teamwork
- Clear, effective communicator-capable of aligning stakeholders across teams and levels.
- Collaborative partner who brings others along in the process.
Data & Detail Orientation
- Comfortable using data to inform decisions, measure success, and uncover new opportunities.
- Strong attention to detail; able to prioritize and execute in complex, fast-moving environments.
Bonus Points If You Have:
- Understanding of the pet care industry and current trends shaping the space.
- Experience working with healthcare technology, especially EMRs, PIMS, or other health information management systems.
- Experience in e-commerce in a B2C environment.
Work Arrangement:
- Hybrid Model: 3 days in hub location per week
- Remote: This role is NOT a remote role.
The base salary range for this role is $141,000 - $225,500.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone. Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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