At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
If you are an Internal Candidate, please apply via our Internal Job Board.
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To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.
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Guild is investing in the systems that power how we deliver benefits to millions of working adults—and we need a Senior Product Manager to own and advance this critical capability. You'll lead the benefit determination lifecycle, starting with eligibility and expanding into claims management, ensuring Guild can deliver accurate, efficient, and scalable benefit experiences for our employer partners and their employees. In the near term, you'll strengthen and optimize existing eligibility and claims workflows. In parallel, you'll shape the longer-term vision to modernize this lifecycle—reducing complexity, improving accuracy, and building the foundation for Guild's continued growth. This is a high-impact role at the intersection of technology, operations, and customer experience.
This role is remote, with occasional travel to Denver (at least quarterly) and other locations as needed.
2. Here are the outcomes you will be expected to achieve:- Deliver accurate, efficient benefit determinations by improving eligibility and claims workflows that serve employer partners and their employees
- Reduce operational complexity by automating, simplifying, or eliminating manual steps in eligibility verification and claims processing
- Improve system accuracy and reliability through clear requirements, robust workflows, and sustained performance monitoring
- Build for scale by crafting a modernization roadmap that supports Guild's growth and evolving partner needs
- Own the end-to-end benefit determination product area, including eligibility determination and claims workflows, with accountability for measurable outcomes
- Act as product owner across the full development lifecycle—from understanding operational processes and employer policy requirements, through solution definition and delivery, to sustained production performance
- Partner with Engineering, Partner Operations, and business stakeholders to establish a clear vision that balances near-term needs with long-term scalability
- Translate complex eligibility rules, policy requirements, and business logic into clear system requirements and workflows
- Map, analyze, and improve end-to-end processes across multiple systems and touchpoints
- Identify and deliver opportunities to automate or streamline manual steps
- Design solutions that account for real-world complexity, including edge cases, exceptions, and operational constraints
- Define success metrics, monitor performance, and use data and operational feedback to guide iteration
- Owned a complex, operationally intensive product area and delivered measurable improvements to accuracy, efficiency, or scale
- Partnered closely with operations teams to understand current-state processes and designed systems that improved their workflows
- Translated customer business requirements into product requirements that engineering could build with confidence
- Navigated ambiguity to define a path forward when the "right answer" wasn't obvious
- Delivered outcomes in multi-stakeholder environments where you had to balance competing priorities
- 5–8+ years of product management experience with demonstrated success in complex, multi-stakeholder environments
- Strong systems thinking and experience designing workflows across multiple systems and teams
- Proven ability to partner with operations teams to understand current state and design scalable future state
- Comfort working with data models, APIs, and enterprise integrations
- Solid technical fluency and ability to collaborate deeply with engineering on tradeoffs and architecture
- Clear, concise communication skills with the ability to work effectively with senior stakeholders and frontline operators
- Full suite of product skills—discovery, user stories, roadmap definition, and outcome measurement
- Familiarity with benefit administration concepts (eligibility determination, enrollment, claims adjudication, plan rules, compliance)
- Experience with HR systems, HRIS integrations, or benefits-related workflows
- Experience building B2B or marketplace products serving multiple stakeholders with different needs
- Experience modernizing or scaling operationally complex, regulated systems
We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $150,00 -190,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.
Posting Date: 1/22/26
*This role will stay open for a minimum of 3 days.
Guild partners with the country’s most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, Spectrum, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent, enabling workers to gain skills for in-demand roles and companies to stay agile.
By connecting employees to real-world learning, coaching, and career support, and providing companies with actionable talent insights, Guild transforms all talent into high-impact contributors and positions companies for long-term, sustainable growth. For more information, visit https://www.guild.com.
Guild is a female-founded, certified B Corp. The company has been recognized by Fortune’s Change the World list (2021, 2025), the Forbes Cloud 100 (2020–2025), Great Place to Work (2022–2025), CNBC’s Disruptor 50 (2021–2024), TIME’s 100 Most Influential Companies (2022), Inc.’s Best-Led Companies (2021), Fast Company’s World Changing Ideas (2020), and B Lab’s Best for the World (2019), among many others.
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Collective Health and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Vacation policy to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.
I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.
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What We Do
Guild’s mission is to unlock opportunity for America’s workforce through education, skilling, and career mobility. Guild’s Career Opportunity Platform™ enables forward-thinking employers to invest in their employees, creating life-changing opportunities for personal and professional growth through education and learning programs, career development, and one-on-one coaching. Guild partners with the nation’s largest employers — including Walmart, Chipotle, Target, Disney, and healthcare systems like UCHealth and Providence Health — to create cultures of opportunity that will help them attract and retain top talent and grow their future workforce from within. Guild offers a marketplace of curated education and learning programs designed for the success of working adults. Layered onto that is support, guidance, and resources at every step to help ensure the new skills employees are building translate into career pathways that are in demand at their companies — all without paying for tuition or career services on their own. Through Guild’s partnerships, more than 5 million employees across America have had access to Guild through their employers over the last 12 months.
Why Work With Us
As a certified B-corp with a double-bottom line business model that does well by doing good, we're looking for people who want to help us expand economic opportunity through education. You’ll join a driven and collaborative team, be challenged every day, and go home knowing you’re helping to make a difference in the lives of working adults.
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