At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,500 Tideans globally - we’re diversity champions!
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.
You will be joining our Member Engagement Marketing (MEM) team and into a value stream called Member Experience. The teams within Member Experience are focused on enabling and evolving our global platform's end-to-end user experiences to drive greater value, coherence and differentiation.
ABOUT THE ROLEAs a Senior Product Manager in Member Experience, you will:
- Own a key product domain from conception to implementation and beyond. Drive the strategy, vision, and roadmap for your area through effective prioritisation and deep expertise, while collaborating closely with the Head of Product and leadership team.
- Contribute to the development of new customer-facing and internal platform products. Work on initiatives ranging from greenfield projects to refining existing solutions to achieve user value, strategic goals, and measurable business impact.
- Design solutions with a global mindset, considering the needs of an international user base (e.g. the UK, India, France Germany) across both mobile and web platforms.
- Collaborate with the foundational platform team to improve overall user and product experiences, ensuring alignment with organisational goals and priorities.
- Act as a cross-functional contributor: partner with Design, Engineering, Data Analysts, Product Marketing, and other product teams to deliver exceptional outcomes.
- Drive product discovery efforts, working with Engineering and Design to identify opportunities, test concepts, and operationalise prototypes using both qualitative and quantitative insights.
- Act as a strong advocate for your product area by effectively communicating strategy and updates to teams and stakeholders across the business.
- Evangelise the voice of the customer to inspire teams and align stakeholders with the product vision, ensuring customer needs are at the core of decision-making.
- Provide mentorship and guidance to junior product managers or team members, contributing to their growth and development as the team scales.
- Champion agile practices and contributing to improvements in product development processes and team collaboration.
This role is for you if you’re a seasoned product professional with a deep understanding of user-first product development, a hypothesis and data-driven mindset, and a passion for iterative discovery and delivery.
- You have 5-7 years of experience in product management, with hands-on involvement throughout the full product development lifecycle, particularly in iterative product discovery and delivery.
- You are both strategic and execution-focused, with a proven ability to drive product improvements and deliver measurable results.
- You enjoy hands-on product management and are excited to contribute to a team that’s scaling, bringing your expertise to build great products.
- You naturally spot opportunities for improvement in processes, tools, or team workflows and can drive impactful changes with agility.
- You’re comfortable navigating ambiguity and can break down greenfield areas into clear steps, milestones, and actionable plans while remaining flexible to adapt as needed.
- You are an excellent communicator, able to tailor your messaging to resonate across all levels, including senior leadership, and you are a compelling storyteller in both written and spoken English.
- You are outcome-driven, focused on creating value for both users and the business, and can confidently pivot strategies to maintain alignment with goals.
- You are passionate about delivering exceptional user experiences, paying close attention to UX details and ensuring end-to-end solutions meet diverse consumer needs.
- You can define and track key metrics, combining qualitative and quantitative data to guide decisions and prioritize effectively.
- You excel in product discovery, confidently driving validation and iteration within both the problem and solution space.
- You are adept at simplifying complexity, finding innovative solutions to challenging problems and cutting through ambiguity with ease.
- Ideally, you have experience working on platform or foundational products, and you understand how to scale products across teams and organizations.
- Bonus: You have experience in startups, scale-ups, global products, or FinTech.
- Bonus: You bring technical experience or education that enables you to collaborate effectively with engineering teams.
- 25 days of paid leave per year
- Additional 3 days of paid leave for volunteering or L&D
- We invest in your development with a EUR 1,000 professional L&D budget per year and ability to access thousands of resources through Learnerbly platform
- Share options
- Extended Parental Leave
- Mental health support through Plumm
- A one-off home office budget
- Work and travel globally - up to 90 days per country outside of your home country
- Team socials
- Sabbatical Leave
- Option to take your work device as your own (eligibility applies)
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
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At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected]
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
Top Skills
What We Do
Tide is the leading provider of UK small business (SMEs) accounts and one of the fastest-growing fintechs in the UK. Tide is live in the UK and India with over 550,000 members in the UK and more than 150,000 in India. Tide is transforming the small business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, coming soon to India). Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money. Tide was awarded Innovative Product of the Year at the Growth Finance Awards 2022 and New Market Entrant of the Year at the UK-India Awards 2022. Tide was also named one of CB Insights global Fintech 250 and Beahurst’s The Fintech Top 50 for the UK in 2023. Tide facts: Tide is available for UK and Indian SMEs Over 550,000 UK members and growing rapidly Over 150,000 India members since December 2022 Over £200 million raised in funding Over 1,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, a technology centre in Hyderabad, India and offices in Gurugram, near New Delhi
