Kia ora!
Air New Zealand is on an accelerated journey to deliver the best flying experience on Earth. As we accelerate our transformation of the customer experience, we’re looking for a Senior Product Manager to lead the evolution of how our customers pay.
About the Role
This is an important role that combines product strategy, commercial acumen and technical depth, with clear accountability for product outcomes and performance. You’ll define the roadmap for key products and capabilities, driving initiatives that simplify and elevate how customers pay while delivering measurable customer, commercial and operational value. This role plays a key part in shaping how Air New Zealand enables seamless, secure and scalable payment experiences across its ecosystem.
The Senior Product Manager is the voice of the customer, championing customer experience and business value with a strong focus on outcomes. With a deep understanding of customers, commercial outcomes, operational processes and technology, this role is responsible for setting product vision and strategy, shaping investment and prioritisation decisions, and owning the end-to-end product lifecycle, from discovery through to performance and continuous improvement.
This role will suit someone who is naturally curious, commercially minded and confident navigating ambiguity and complexity. You’ll be comfortable working at pace in an interconnected airline environment, building trust and strong partnerships across digital, finance, technology, operations and commercial teams, as well as with external partners and vendors.
This is a senior role, requiring significant depth of experience in product leadership, strategic decision-making and influencing in complex environments.
About you
You’ll bring extensive experience in senior product management, with a proven ability to set clear product direction and translate strategy into prioritised roadmaps and measurable outcomes. You’re equally comfortable operating at a strategic level and working hands-on with teams to realise value iteratively. You will also:
Have a strong outcome orientation and consistently apply a customer and value lens to decision-making.
Demonstrate proven product craft, including setting product vision, strategy and roadmaps, and delivering outcomes across the product lifecycle.
Bring strong commercial acumen, with experience developing business cases and working with partners or vendors.
Be comfortable leading complex, cross-functional initiatives across large organisations.
Have experience working in or adjacent to complex transactional or regulated domains (such as payments, banking, platforms, data or digital commerce), with the ability to quickly build domain depth.
Have a unique balance of vision and pragmatism – able to push the envelope while working closely with delivery teams to realise value iteratively.
Demonstrate excellent stakeholder influencing and storytelling skills, with credibility across senior leaders and diverse partners.
Thrive in ambiguity, and enjoy solving complex problems at scale.
Be a strong collaborator and product leader who advocates for outcomes and brings others along the journey.
Why Air New Zealand
This is an opportunity to lead at the intersection of travel, commerce and technology within one of New Zealand’s most iconic brands. You’ll shape how millions of customers experience seamless, secure and intuitive payment journeys across Air New Zealand’s digital and operational channels.
You’ll lead a critical product domain, working within a supportive and ambitious product community that collaborates closely to deliver meaningful outcomes for our customers and for Air New Zealand.
If you’re ready to help shape the next chapter of Air New Zealand’s digital future, apply today.
Applications for this role close Sunday 15 February at 11:59pm.
Additional InformationAt Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
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What We Do
Kia Ora, Ni Hao, Gidday, konnichiwa, Talofa, Bula, Hello and Welcome to Air New Zealand, your journey starts here. Air New Zealand is one of the world's leading airlines, known around the world, not just for our name and our innovation but also for our reputation. We are recognised as "New Zealand's Most Reputable Organisation" for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as a strong ambassador for New Zealand. Each year we make sure our passengers who fly to, from and within New Zealand enjoy our uniquely Kiwi way of doing things. At Air New Zealand, we are all about people. Ambitious, helpful, proud, down-to-earth, caring people, who look after the needs of more than 13 million people every year. We look at ways of making the experience better for our customers and allowing people to experience our New Zealand. Our people drive us to be among the world's best, frequently winning awards in all aspects of our operations, testament to the Air New Zealanders living this culture daily, in the way they deliver customer experience. Whilst it's led from the top, it is delivered by thousands of people, constantly doing things that make a big difference!
