We are hiring a Senior Product Manager to own Tracer and drive the systems, processes, and execution behind how we build, evaluate, and improve SuperDial’s AI workflows. This role is responsible for the operational backbone of iteration: prompt changes, quality reviews, evaluation loops, customer-specific logic, and reliability improvements.
This is a builder PM role. You will work deeply with engineering and customer-facing teams and should be comfortable writing code when needed to unblock execution (scripts, prototypes, tooling, integrations, and workflow automation).
About the Role:
Own the roadmap and execution
Define success metrics: trace coverage, evaluation throughput, quality signals, reliability improvements, and time-to-debug
Support fast iteration cycles while protecting customer experience and production stability
Build systems that make prompt changes measurable, testable, and easy to roll out safely
Support workflows for customer-specific prompt logic and controlled deployments
Partner with engineering and customer teams to ensure prompt/tooling updates can be made quickly without distracting senior leadership
Create consistent QA processes and evaluation workflows (human review, automated evals, regressions, guardrails)
Standardize debugging workflows for failures and production incidents
Establish quality benchmarks that align with customer expectations and core product performance
Partner with engineering to ship tooling improvements quickly
Write scripts, prototypes, or small internal tools to accelerate iteration
Work closely with engineers on tracing infrastructure, analytics, dashboards, and experimentation systems
Partner with Product, Engineering, Ops, CS, and Sales to ensure the product drives real business outcomes
Translate feedback from customer-facing teams into tooling enhancements
Own internal stakeholder alignment and adoption for Tracer workflows
About You:
5+ years of Product Management experience (or equivalent) in B2B SaaS, AI products, developer tools, workflow automation, or platform teams
Strong technical fluency and ability to partner deeply with engineering
Ability to write code (Python/Typescript/SQL or similar) to prototype, debug, or build internal tools
Experience operating with high ownership in fast-moving, ambiguous environments
Strong analytical skills and comfort defining metrics and evaluation systems
Excellent communication and ability to drive cross-functional alignment
Preferred
Experience with LLM workflows, agent systems, prompt versioning, evaluation, or reliability tooling
Experience building observability or debugging tooling (e.g., tracing, logging, dashboards, experiment tracking)
Experience in healthcare or enterprise systems where reliability and trust are critical
Strong customer empathy and ability to translate real-world workflows into platform improvements
Who we are:
SuperDial is transforming AI in healthcare by building scalable, AI-powered solutions that optimize revenue cycle management. Join us and help shape the future of AI in healthcare!
The base salary for this role ranges from $180,000-$230,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.
Top Skills
What We Do
SuperDial is a voice AI company automating the phone calls that drain time and money from healthcare operations. Its voice AI agents handle benefits verification, prior authorization, claims follow-up, credentialing, and other RCM workstreams, freeing up revenue cycle teams to focus on what matters. Customers include leading provider organizations, billing companies, and payers.
