Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job DescriptionExperian Consumer Services is looking for a Product Manager to lead the delivery and growth of our customer experience.
You will report to the Senior Product Manager – D2C CX Domain.
We are looking for a strategic and execution-driven product leader to build the growth and transformation of our customer experience journeys. This role is ideal for a product leader passionate about building the best, user-centric experiences, with an understanding of personalized experiences, integrated journeys. As an important member of the CX Product team, you'll partner with the VP of Product for Customer Experience.
Responsibilities:
- Build the end-to-end product vision and roadmap for the whole customer experience for new programs, delivering a clear and contextual financial health experience that meets users' needs and conversion.
- Contribute to a multi-year product strategy, informed by trends, partner and internal capabilities, and consumer insights. Your strategy should differentiate Experian's value proposition and guide long-term user and outcomes.
- Champion product management by establishing measurements tied to business and consumer impact and aligning teams toward measurable goals.
- Build the product roadmap, from discovery to launch and iteration, including user research, experience design, feature prioritization, engineering execution, testing, go-to-market, and funnel optimization.
- Be a product contact for implementation, working directly with internal engineering teams and third-party partners to scope and deliver features that meet requirements and enhance platform capabilities.
- Advance Experian's end-to-end customer experience, ensuring seamless integration into the broader Experian.com and mobile app ecosystem—extending users' personal finance journey based on evolving customer's needs.
- Infuse regulatory and partner requirements into all aspects of product delivery, setting business and compliance standards for each innovation in the personal loans space.
- Embed by defining scalable processes, setting standards for product performance, and ensuring readiness for ongoing operations and support.
- Partner with Marketing and Growth teams to develop go-to-market plans that attract users with loan or savings intent and increase engagement among current members.
- Use Measurements that measure product performance, customer impact, and delivery efficiency— optimizing to accelerate time-to-market.
- 3+ years of experience building or connecting inter- and intra-domain projects using shared componentry, libraries, and themes. Experience in integrated journeys that connect CRM, analytics, product, and customer service.
- 7+ years of product management experience, delivering consumer-facing financial products through end-to-end integrated journeys.
- Experience launching products from concept through release, with a focus on meeting customer needs.
- Experience with important product management practices: defining user stories and requirements, developing wireframes, running A/B and multivariate tests, and analyzing product performance at scale.
- Experience working in Silicon Valley Product Operating Model, Agile, or Lean environments, collaborating across product, engineering, design, and go-to-market teams.
- Use data and strategic context to make sound product decisions.
- Experience mentoring and developing product managers or product owners to promote team capability and effectiveness.
- Bachelor's degree in Engineering, Business/Marketing, or a related technical field (preferred).
- Qualities that reflect Experian's culture: mission-driven and collaborative.
Benefits:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
This is a remote position.
Top Skills
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
About Experian:
Bringing data to life requires creativity, passion, flexibility and expertise.
We want you to share in our success. That's why we offer rewards that recognise great performance.
Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career.
Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
