Responsibilities:
- Own the product vision and roadmap for billing, payments, dunning, invoicing, and subscription lifecycle workflows across consumer and institutional channels.
- Identify and close revenue leakage opportunities in payment processing, failed transactions, retries, chargebacks, and upgrade/downgrade flows.
- Improve payment success to reduce payment-related churn through optimization of retry logic, alternative payment methods, app-store integrations, and global payment support.
- Partner with Finance, Engineering, and Data Science to build scalable infrastructure for payments routing, reconciliation, tax compliance, and financial reporting.
- Support monetization teams with pricing tests, plan differentiation, family bundles, and packaging strategies that create incremental revenue, avoiding cannibalization.
- Develop tools, frameworks, and telemetry that allow data-driven pricing and bundling decisions across markets and platforms.
- Lead the modernization of our accounts system (login, authentication, entitlements, multi-child profiles), ensuring scalability, reliability, and improved UX.
- Evaluate the current account architecture, partnering with engineering leadership to define the long-term refactor plan.
- Collaborate with PMs who own parent onboarding and activation flows to ensure seamless account creation, family workflows, and subscription linking across devices.
- Build strong alignment across Monetization, Retention, Finance, Engineering, Customer Support, and Legal/Compliance.
- Drive execution from discovery through delivery, ensuring clear documentation of requirements, success metrics, testing plans, and launch criteria.
- Partner with Finance and Ops on cash forecasting, DSO/AR improvements, reconciliation workflows, and reporting accuracy.
Minimum Qualifications:
- 5+ years of product management experience with at least 3 years in payments, billing, subscription lifecycle, fintech, or account/identity management systems.
- Strong analytical mindset with experience defining and owning metrics, and making data-driven product decisions.
- Demonstrated ability to lead cross-functional product development (engineering, finance, operations, risk) and to translate business and technical requirements into clear product deliverables.
- Familiarity with payment systems, gateway integrations, subscription billing logic, invoices, dunning/collections workflows, payment reconciliation, and cash flow forecasting.
- Excellent written and verbal communication skills, able to convey complex workflows to technical and non-technical stakeholders.
- Bachelor’s degree in business, computer science, or a related analytical/technical discipline (or equivalent experience).
Preferred Qualifications:
- Experience working in a direct-to-consumer subscription business or ed-tech/digital subscription product.
- Background in account systems, identity, or membership platforms used across multi-device ecosystems.
- Familiarity with global payment methods, multi-currency pricing, tax and regulatory compliance in payments (e.g., VAT/GST, PCI-DSS).
- Experience with financial forecasting (DSO, AR aging), revenue recognition, and reducing payment-related churn or leakage.
- Master’s degree in business, finance, or technical discipline.
Top Skills
What We Do
Age of Learning is a leading education technology innovator based in Glendale, California, with a talented team of 500+ individuals comprised of nationally renowned educators, curriculum experts, designers, animators, engineers, and more. We develop engaging, effective digital learning technology and content to help children build a strong foundation for academic success.
Our flagship product, ABCmouse.com Early Learning Academy, is a comprehensive curriculum and the #1 brand in kids’ education. To date, more than 30 million children worldwide have completed over 6.8 billion Learning Activities on ABCmouse. In 2019, Age of Learning launched Adventure Academy, the first massively multiplayer online (MMO) game designed specifically to help elementary- and middle-school-aged children learn. It features thousands of engaging Learning Activities—including games, books, original animated and live action series, and more—in a fun and safe virtual world. And in 2021, we launched My Math Academy, a groundbreaking personalized, adaptive digital learning system (available for schools) that individualizes math instruction for every child through AI-driven technology. Other Age of Learning programs include immersive English language learning products for children in China and Japan and ReadingIQ, a digital library and literacy platform.
We are committed to helping all children succeed. Through the Age of Learning Foundation, we make our research-proven educational products available at no cost to millions of children in need through schools, libraries, Head Start programs, community centers, and other governmental and non-governmental organizations. Our work has served communities on 5 continents and continues to grow today.
As we expand our global reach and increase the educational impact of our programs, we’re looking for passionate, ambitious, and collaborative leaders to become a part of our growing team.
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