Senior Product Manager

We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. 

About This Role:

We’re looking for a full-time Senior Product Manager to join our Product team  reporting to the VP Product Management - CS and A. This role is a remote role based in the United States.

In this role, you’ll play a key role in connecting customer and market insights with our product strategy by serving as the vital bridge between customers and prospects in key markets and our technical product teams in India. This is a great opportunity for someone who thrives in a dynamic, customer-focused environment and enjoys working cross-functionally with teams like Product, Sales, Marketing, and Customer Success. The ideal candidate brings strong skills in product strategy, customer engagement, and market analysis.

What You'll Do: 

• Customer Engagement: Regularly meet with customers and prospects to understand their needs, gather insights on market trends, and identify strategic initiatives.

• Strategic Prioritization: Translate customer feedback into actionable product priorities, working closely with the India-based PM and R&D teams to deliver features that meet market demands.

• Building Customer Trust: Develop strong relationships with key customers by addressing their feedback and aligning the product roadmap to meet their needs and expectations.

• Cross-Team Collaboration: Partner with Sales, Customer Success, and Marketing teams to ensure product features align with strategies and drive business value.

• Product Advocacy: Champion the product roadmap by representing the team and product vision, to inspire and engage both internal and external audiences.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role may require occasional travel (up to 20%) for customer meetings, internal collaboration, or company events.

What We're Looking For: 

• 8+  years of product management or related experience, preferably in B2B SaaS, with a proven track record of working closely with customers.

• Bachelor’s degree in a relevant field; a post-graduate degree is preferred.

• Strong interpersonal and communication abilities to influence stakeholders at all levels.

• Analytical thinking and problem-solving skills.

• Proven ability to manage multiple priorities in a fast-paced environment.

• Experience collaborating with global teams across locations and cultures.

• Passion for customer engagement and understanding market dynamics.

• Demonstrated success in aligning product strategy with user needs.

• Ability to foster trust and build strong relationships with both internal teams and  customers.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. 

• The starting base salary range for this role is $167,000 – $178,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. 

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.