Senior Product Manager

At Latitude, we make it possible – for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That’s why we offer benefits that make a real difference in your life.

We make it possible…

• to spend more time with your loved ones – with an extra week of paid leave each year through our Take 5 initiative.
• to balance work and life – with a hybrid working model, giving you the flexibility to work from home while connecting in the office just two days a week or work remote for certain roles.
• to put your wellbeing first – with Sonder, a 24/7 support app for mental and physical wellness.
• to access great financial benefits – with discounts on Latitude products and services.

As the Senior Product Manager, you will be responsible for supporting the growth and development of Pay products across Australia and New Zealand.

You will be actively owning and managing the product strategy, experience and roadmap while ensuring that key initiatives are well managed and that all elements of the value chain are operating effectively to drive optimal commercial outcomes for Pay and the broader enterprise.

In this role, you’ll:

• Successfully manage an entire product lifecycle from concept to launch to end of life, ensuring timely execution and continuous improvement.
• Ensure that all AU & NZ existing and new products are fully compliant and that all relevant policies and procedures to manage risk and compliance in AU & NZ are always applied.
• Understanding performance of current products as well as market trends for the development of future products taking into account the competitive context, our strategic capabilities and the ability to execute strongly to drive long-term, sustainable revenue growth.
• Monitor market trends for the development of new products, features and benefits taking into account the competitive context, strategic capabilities, customer desirability and the ability to execute strongly to drive long-term, sustainable growth.
• Develop and execute on product strategy with consideration of new product development or the enhancement of existing products and services to meet the needs of defined target customer and market segments and manage the strategic initiatives pipeline.
• Design, manage and co-ordinate delivery of strategic product and experience roadmap to deliver best in class experience.
• Responsible for developing both short- and long-range product plans, value propositions including customer journeys, pricing models, contracts and product roadmaps,
• Identifies, evaluates and prioritizes business cases for new business and product opportunities, and builds business models to substantiate the opportunity and ‘size of the prize’.
• Delivering against financial results set in annual operating plans and objectives.
• Ensure continuous improvement across the product to drive operational efficiency by championing process improvement and productivity initiatives; systematically eliminate waste in processes and reduce costs where feasible.
• Manage and coordinate with all stakeholders in the development and timely delivery of agreed product and technology roadmaps.
• Provision of original thought to resolve issues and create new business opportunities.
• Work with external partners to drive innovation in product design and delivery to enhance and differentiate against the competition.
• Build, lead, and coach a high performing team culture to deliver KPI’s and revenue targets.
• Provide leadership in guiding cross functional teams and fostering a collaborative environment to achieve product objectives.
• Apply relevant CX/UX principles to manage and continuously improve the end-to-end customer experience from onboarding, engagement, servicing and understand of downstream risk actions across these portfolios.
• Actively monitor customer feedback, product satisfaction and advocacy to recommend and deliver product and experience changes.

About you:

• 5 + years in a product & portfolio management role, preferably with a strong focus on credit card products and/or experience in New Zealand consumer finance market
• Successfully managed an entire product lifecycle from concept to launch to end of life, ensuring timely execution and continuous improvement.
• Strong leadership in guiding cross functional teams and fostering a collaborative environment to achieve product objectives.
• Be able tp Identify challenges and roadblocks, develope creative solutions to mitigate risks to keep product development on track.
• Strong business acumen, critical thinking and thought leadership that delivers solution-oriented results to consumers.
• Strong analytical and data-driven decision-making skills, capable of using market research and customer insights to drive product enhancements.
• Demonstrated track record of innovation and bringing new products to market
• Excellent communication and interpersonal skills, with the ability to get others to buy in to the vision and work to achieve the desired outcomes with the right priority and focus collaborate effectively with stakeholders at all levels.
• A proactive and results-driven approach to achieve product targets and KPIs.
• Any prior experience managing a P&L.

Sound like you?
That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.



We're Latitude, partners in money
Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards and loans is what we offer - but what we really are is a platform that helps people shop and live better.
Always living and breathing our values. Take ownership, Pursue Excellence, Win Together & Create Tomorrow.

We're not engaging any recruitment agencies for this role, so if you're interested. Please apply directly!
Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.