Senior Product Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Senior Product Manager for the GTM Revenue team will lead product strategy and decision support for a cross-functional team in partnership with leaders across Salesforce Clouds and business units. Drawing from a deep knowledge base in selling models, Finance, or Revenue, this position will unify our GTM selling strategy and work closely with partners to enhance Trust with our customers and grow their business. This individual will drive the vision, strategy, roadmap, and execution plan for several areas of the Quote to Cash platform and GTM stack integration and partner with Business Technology, Technology Core Teams, and Go-to-Market Stakeholders on strategies for net new and in-flight strategic programs, feature enhancements, and cloud integrations. Projects will include large-scale, high-volume traffic initiatives around unified product services, advanced pricing models, self-service automation and integration, and AI/ML-fueled digital-first automation. 

Primary Responsibilities

* Engage customers and stakeholders to resolve business capabilities and product features needed to deliver business requirements, technical considerations, and strategic goals and provide recommendations based on your industry and product experience.
* Lead a team of Product Managers and Analysts to deliver high-fidelity and delightful epics, user stories, roadmaps, burn-down, change management, and other success activities to ensure a successful Go-Live.
* Collaborate on M&A and Q2C data frameworks promoting agile, iterative practice to migrate complex acquisitions and cross-entity collaboration.
* Define gaps in our current policies and processes. Look for ways to simplify current and future processes with an eye toward automation.
* Define product and business capability KPIs (short and long term) and provide regular progress updates to the Business and Workstream Leads and the SteerCo/Executive team.
* Use data analysis to resolve strategy to advance operations for customers in all segments and provide analysis on how to move the segments across capabilities and technology paths to reach business outcomes.
* Support data deliverables for decision support and operational processes and system and process implementations for Salesforce Core systems integration strategies; this includes project management responsibilities
* Design and build out strategy key performance indicators and Tableau reporting toolkits for the product team implementing the new Salesforce Revenue Cloud offering to influence and advise Salesforce product development strategy and features directly.
* Create data visualizations & reports that help teams with planning and project execution; Provide timely and accurate reporting to various teams on various topics.
* Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross-functional - Product Management, Scrum Masters, Engineering, Platform Engineering, TechOps, Release Engineering, Capacity, Functional Managers, Release Management, etc.).
* Participate in program reviews (deep dive into the current state of project goals, risks, escalations) in whatever forum required; anticipate and remove obstacles with a sense of urgency that prevent project teams from delivering on project goals.

Minimum Requirements

* 6-8 years of professional experience in quote-to-cash, monetization models, order management, or relative enterprise software/product management or engineering experience at an enterprise technology company
* 5+ years of Product Management experience with a demonstrated history of efficiently implementing and running SaaS product development programs; solid understanding of the SaaS business model and its product development lifecycle
* 2+ years of order management experience in Product, Engineering, or Operations role
* Excellent analytical and problem-solving skills with a history of hands-on, detail orientation
* Exceptional data analysis skills, including attention to detail and ability to combine various data points to achieve a common goal (people knowledge, data warehouse, Excel files, external tools, other internal data)
* Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies
* Ability to establish credibility and rapport with senior executives, working teams, and technical and non-technical team members alike
* Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment
* Strong and effective verbal and written communication skills
* Excellent self-management practices and an entrepreneurial thinker; exceptional work ethic; self-directed and resourceful
* Highly organized and able to prioritize multiple tasks at one time
* Proven project execution skills with a strong desire to document best practices and process improvements 

Preferred Requirements

* Experience with Go To Market processes and systems
* Experience with eCommerce, Finance, or Revenue processes and systems
* Experience with Salesforce technology

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.