Product Connectivity Team Lead

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Looking to make an impact by helping retail businesses succeed in today’s digital world? At Como, we empower restaurant and retail owners with the tools and insights they need for continuous growth. Our end-to-end customer engagement and revenue generation solution enables businesses to connect with customers, understand their behavior, and drive business success. As part of Heartland, a Global Payments Inc. (NYSE: GPN) company, we leverage innovative technology and data-driven insights to revolutionize customer engagement and loyalty. Join us on our mission to bring the technology behind online giants to retail and hospitality businesses.

As Team Leader of Connectivity at Como, you will focus on the connectivity aspects of our platform, including APIs, external integrations, and product plug-ins/add-ons. These capabilities are core to Como's product and vision as an open platform. Your role will be to enhance and expand these connectivity features to support our strategic objectives and ensure seamless integration with third-party services and partners.

• Develop a Domain of Expertise: Develop and manage the team as a center of excellence and expertise for product connectivity capabilities, including APIs, external integrations, and product plug-ins/add-ons, as well as all existing integrated solutions.

• Connectivity Related Feature Definition and Prioritization: Collaborate with product, engineering, design, marketing, and sales teams to define and prioritize connectivity features and enhancements.

• Integrations Project Management: Oversee each integration project from initial exploration to launch with the first customer, ensuring timely delivery and high-quality solution. 

• Partners and Integrated Solutions relationship: work in collaboration with the business development and partnerships team, while maintaining fruitful relationships with our integrated partners paving the paths for full and robust integrations.

• Documentation and Knowledge: Maintain comprehensive documentation for APIs, integrations, and all completed integration projects and corresponding solutions.

• Minimum of 5 years as integrations engineer/professional services/technical project manager, with a focus on APIs, integrations, and connectivity.

• Minimum 2 years team lead experience

• Strong understanding of RESTful APIs, web services, and data interchange formats (e.g., JSON, XML).

• Experience with third-party integrations and managing partnerships.

• Excellent analytical skills to translate business requirements into technical solutions.

• Strong project management skills, with the ability to prioritize and manage multiple tasks simultaneously.

• Excellent communication and collaboration skills.

• Proficiency in English, both written and spoken.

• Experience in customer engagement, marketing automation, loyalty, or related industries.

• Experience in the retail or hospitality industry.

• Familiarity with SaaS platforms and cloud-based services.

• Technical background with knowledge of software development processes.

• Experience working in agile development environments.

As a member of Como within the Global Payments family, your work on connectivity projects will directly impact our ability to deliver a seamless, integrated experience to millions of end-users worldwide. You will help us maintain our position as a leader in customer engagement and loyalty solutions by enhancing our platform's connectivity capabilities.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].