Chewy is seeking a Senior Product Manager to join the Discovery Product Organization in our Seattle or Boston office. The Discovery product team is responsible for the design, functionality, user experience, and performance of Product Listing Pages (PLPs), including search, browse, brand pages, and cross-site recommendations CX. Our mission is to empower customers to navigate and discover products and services on Chewy.com efficiently at scale through automation. By demonstrating customer signals, we strive to understand their intent, driving personalized experiences that increase customer acquisition and retention, leading to higher incremental active customers and net sales per active customer.
As a Senior Product Manager, you will partner with engineering, design, analytics, and other product and business leaders across Chewy to build customer-focused experiences and drive business growth. You will take ownership of building out the new combined Product Listing and Details Page, which uniquely merges product details with product listing results and serves as a landing page for Google Ads’ PLA.
Additionally, this role includes operational responsibility for PLP features, drive front-end features on the PLP to improve usability and customer happiness including defect resolution. This requires collaboration with site merchandising on PLP pages. You will work closely with the Principal Product Manager to implement tactical improvements across the PLP and PLA, contributing to the continuous improvement of the platform. Does this sound like you? If so, we'd love to hear from you!
What You’ll Do:
- Use your customer-first mindset to guide the development and delivery of outstanding customer experiences.
- Define and analyze measures of success (critical metrics) for new features and improvements; transform these customer and business insights into clear requirements for product enhancements and new features.
- Develop and maintain a roadmap and prioritized product backlog, ensuring product vision aligns with both customer and business goals.
- Build objectives and define cadences to track performance of your product(s) and measure the impact of product improvements; communicate impact clearly across the organization and use it to drive prioritization.
- Collaborate with category managers, engineering, design, and analytics resources to deliver features with strong customer and business value.
What You’ll Need:
- 5+ years of product management experience.
- Bachelor's degree or equivalent experience.
- Experience launching ML-driven features strongly preferred.
- Excellent analytical abilities with validated experience turning data into actionable insights.
- Experience owning front-end customer experiences.
- Experience with end-to-end product delivery and managing trade-offs.
- Ability to analyze, communicate, and present metrics effectively to support recommendations.
- Strong writing and verbal communication at the executive level.
Bonus (if applicable):
- E-commerce proven experience preferred.
- PLA & SEO background a plus
- Fluency in SQL and/or Tableau
Compensation & Benefits:
Our salary range for a SR Product Manager position is $134,500.00 - $215,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k, and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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