Senior Product Manager

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

At SquareTrade, we help our customers when they need us most. As the market leader of protection plans, we touch the lives of millions of people across the world. Our success is due to our focus on delivering great service to our customers through a modern, digital platform. We are looking for an experienced Senior Product Manager to optimize our login, registration and plan management experiences. In this role, you will be part of a team that is responsible for improving the self service onboarding experience so that customers can get their broken items fixed quickly and painlessly. You’ll work with other teams to ensure these customer journeys connect seamlessly to the end to end experience.
You'll partner closely with internal business partners to understand requirements, then work with our user experience team to understand customer needs through research. Next, you’ll join your engineering scrum team to figure out implementation options. In this high impact role, you'll own projects end-to-end, directly impacting customers and the success of the business.

What's great about this role?

• You’ll work on interesting problems that directly impact customers and the business
• You’ll own products from beginning to end, including defining the initial MVP and scaling long term
• With lots of variety in our ever-changing, fast-paced, entrepreneurial environment, you won’t get bored

You are a great candidate if you :

• Like digging into how complex things work, and figuring out how to make them better
• Like partnering with the designers and engineering to build customer-facing products
• Have strong communication and team building skills
• Have strong analytical skills, making smart tactical prioritization decisions that balance user experience, technical, and business trade-offs
• Have a successful track record of managing projects against deadlines in a fast-paced environment
• Like analyzing end-user behavior, reviewing NPS and Customer support feedback as well as working with the UX team to identify opportunities to remove friction and improve the end-to-end experience.
• Have experience writing stories from an end-user benefit/or problem statement POV with measurable success metrics.

Qualifications

• 3+ years experience as a Product Manager delivering applications
• Familiarity with agile scrum
• BA/BS degree

Nice To Have:

• Experience in data science or analytics
• Experience with login (SSO)
• Experience mentoring Product Managers

Additional Information

At SquareTrade you'll have access to: 

• Robust medical, dental and vision coverage with generous employer contributions tailored for our diverse workforce
• Inclusive fertility care plan
• 5% company match into 401(k)
• Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
• $75 monthly allowance to support self-care and well-being
• Career experience programs, tuition reimbursement and unlimited access to online courses to support your professional growth
• Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
• Flexible paid time off plus a generous holiday schedule
• Paid volunteer time to give back to the community
• Hybrid work arrangements
• $80 monthly internet connectivity stipend
• Reimbursement for in-home office setup
• Various corporate perks and discounts

The Team: http://www.squaretrade.com/leadership

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.

Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.