Why This Role Matters
What You’ll OwnProduct Strategy & Roadmap
- Own the product vision, strategy, roadmap, and execution for KwikEngage.
- Identify opportunities to drive product adoption, engagement, retention, and revenue growth.
- Translate customer needs and business priorities into clear product outcomes and roadmaps.
- Define success metrics and use data, customer insights, and experimentation to improve product performance.
- Drive merchant acquisition, activation, onboarding, and long-term product adoption through intuitive product experiences.
- Build seamless self-serve journeys that enable merchants to independently discover, onboard, and derive value from KwikEngage.
- Identify friction points across product funnels and improve conversion, activation, and retention.
- Drive feature discovery, usage, and expansion through in-product recommendations, nudges, and intelligent workflows.
- Build growth loops through experimentation, behavioural insights, and product-led engagement.
- Build and scale customer engagement experiences across WhatsApp, Instagram, Facebook, Email, RCS, and Web.
- Own AI-powered capabilities across chatbots, customer support, CRM, and lifecycle engagement.
- Build and iterate on LLM-powered workflows, conversational experiences, and intelligent automation.
- Improve automation, engagement, and resolution rates while maintaining customer experience.
- Own merchant-facing experiences across onboarding, integrations, inbox, campaign management, and automation workflows.
- Partner with Engineering and Design to build scalable, intuitive, and reliable product capabilities.
- Work closely with Data, Customer Success, Sales, and Marketing to drive product adoption and growth.
- Lead product discovery, prioritisation, experimentation, execution, and launches.
Who You Are
- 4–7 years of Product Management experience, preferably in B2B SaaS, CRM, customer engagement, or technology products.
- Experience building and scaling products with a strong Product-Led Growth mindset.
- Demonstrated ownership of product metrics across acquisition, activation, adoption, retention, and monetisation.
- Experience building self-serve onboarding journeys, improving product funnels, and driving feature adoption.
- Hands-on experience building or shipping AI/LLM-powered products is mandatory.
- Strong understanding of LLMs, conversational AI, chatbot platforms, or AI-driven workflows.
- Strong analytical skills with experience in product analytics, experimentation, and data-driven decision-making.
- Strong ownership, execution, and stakeholder management skills.
Why GoKwik
Skills Required
- 4-7 years of Product Management experience
- Experience building and scaling products with a Product-Led Growth mindset
- Experience owning product metrics across acquisition, activation, adoption, retention, and monetization
- Experience building self-serve onboarding journeys, improving product funnels, and driving feature adoption
- Hands-on experience building or shipping AI or LLM-powered products
- Strong understanding of LLMs, conversational AI, chatbot platforms, or AI-driven workflows
- Strong analytical skills, including product analytics, experimentation, and data-driven decision-making
- Strong ownership, execution, and stakeholder management skills
- Experience in B2B SaaS, CRM, customer engagement, or technology products
What We Do
GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.
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