About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
Position Summary
Kaseya is seeking an experienced, strategic, and highly customer-focused Senior Product Manager responsible for defining and supporting the building of desirable, feasible, viable, and sustainable products that meet customer needs within our Professional Services Automation (PSA) module - the operational backbone for Managed Service Providers.
As a senior individual contributor, the Senior Product Manager will partner closely with cross-functional teams, executive leadership and fellow PSA Product Managers to execute on the Product Vision, Roadmap, and Features required to address the evolving needs of MSPs and IT professionals in our IT Service Delivery pillar. This role requires strong technical acumen, exceptional business judgment, and a proven track record of delivering successful SaaS products at scale.
Key Responsibilities
- Contribute to the strategic planning process and ensure continuing alignment of the product strategy with the overall company strategy.
- Define, prioritize and execute on product roadmaps aligned with Kaseya's corporate objectives.
- Translate customer and business requirements into clear product specifications, user stories, and prioritization frameworks.
- Partner with Engineering and Architecture teams to deliver scalable, secure, and high-performing solutions.
- Collaborate with Sales, Marketing, and Customer Success teams to support go-to-market planning, product positioning, and customer adoption.
- Track and monitor metrics and KPIs to evaluate product success and drive continuous improvement.
- Identify market opportunities through customer engagement, competitive analysis, industry trends, and data-driven insights.
- Serve as a product thought leader internally and externally through customer engagements, conferences, and strategic partner discussions.
Required Qualifications
- Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field.
- 5+ years of Product Management experience, with at least 2 years in the MSP industry or in B2B SaaS tools used by MSPs.
- Strong understanding of Agile product development methodologies and software development lifecycles.
- Demonstrated success launching and scaling complex SaaS, cloud, enterprise software, or technology products.
- Experience in IT management, cybersecurity, MSP, automation, or enterprise technology solutions.
- Exceptional analytical, strategic thinking, communication, and stakeholder management skills.
- Experience using data and customer insights to drive product decisions and business outcomes.
- Product Management certifications (CSPO, Pragmatic Institute, Product School, or equivalent) a bonus.
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Skills Required
- Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field
- 5+ years of Product Management experience
- At least 2 years of experience in the MSP industry or with B2B SaaS tools used by MSPs
- Strong understanding of Agile product development methodologies and software development lifecycles
- Demonstrated success launching and scaling complex SaaS, cloud, enterprise software, or technology products
- Experience in IT management, cybersecurity, MSP, automation, or enterprise technology solutions
- Exceptional analytical, strategic thinking, communication, and stakeholder management skills
- Experience using data and customer insights to drive product decisions and business outcomes
- Product Management certification such as CSPO, Pragmatic Institute, Product School, or equivalent
Kaseya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kaseya and has not been reviewed or approved by Kaseya.
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Leave & Time Off Breadth — PTO is commonly described around 20–21 days per year plus standard holidays. Some indicate they can fully disconnect while on leave.
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Equity Value & Accessibility — Equity or option grants are available to many roles, offering potential upside beyond base pay. This exposure is presented as a meaningful component of total compensation for some roles.
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Affordable Benefits — The high‑deductible medical plan is described as having low or employer‑covered employee‑only premiums in some cases. This can reduce out‑of‑pocket costs for those who select the HDHP.
Kaseya Insights
What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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