Position Summary:
At managed.com, we're a remote-first, global team. We're also AI-first, so finding practical ways to use AI is part of every role here
This role focuses on CloudBlue, a managed.com business that powers cloud commerce for many of the world’s largest service providers, including major Telcos, distributors, and MSPs. CloudBlue enables partners to monetize and manage cloud services and subscriptions at scale, combining the agility of a high-growth business with the backing of a global organization.As the Senior Product Manager, you will play a key role in defining market needs, shaping solutions, and driving the evolution of the CloudBlue platform. You will connect customer problems, product strategy, and AI-driven innovation into scalable solutions within a microservices-based, cloud-native SaaS environment. Working within a fully remote and international team, you will help deliver impactful product capabilities that align with business goals while enhancing customer and partner experiences.
What you’ll do
- Define and drive the product vision and strategy aligned with CloudBlue’s business goals, partners, and customers
- Research, validate, and translate market needs into product opportunities and roadmap initiatives
- Plan and prioritize product roadmap deliverables, aligning releases with business impact and strategic priorities
- Define solutions through clear product requirements, user stories, and documentation
- Collaborate with cross-functional teams to deliver end-to-end solutions and ensure strong go-to-market execution
- Support adoption of product features by working closely with internal stakeholders and customer-facing teams
- Continuously explore and evaluate emerging technologies, including AI-driven capabilities, to enhance the platform
- Support other tasks or projects as assigned to meet team and business needs
About you
- 5+ years of experience in product management within a relevant technology domain (experience in solution or software architecture is also valuable)
- Strong experience scoping and validating complex customer requirements
- Ability to operate effectively at different levels of detail depending on context and audience
- Solid understanding of software design, development, testing, and delivery, including APIs and system interactions
- Experience in domains such as Billing, BSS, ERP, Finance, eCommerce, or AI-driven solutions with large customer bases is required
- Practical experience applying AI-first workflows to product management and day-to-day processes
- Strong interpersonal, communication, planning, and decision-making skills
- Excellent written and verbal communication skills in English
- Exposure to cloud infrastructure services (Kubernetes, databases, and storage across AWS, Azure, or GCP) would be beneficial
- Familiarity with development technologies such as Python, Go, SQL, or similar tools is an added advantage
What we offer:
- Remote-first work, with team members across many countries
- Competitive pay, benchmarked against the markets we hire in
- Room to grow, with real ownership of your work and support for professional development
- Flexibility in how and when you work, within the core hours your team needs
- Access to the AI tools you need to do your work, and the room to experiment with them
About us:
Managed.com is the company behind a family of specialist brands spanning business technology, infrastructure, and channel commerce. These include HostPapa, ColoCrossing, Hostopia, CloudBlue, and LogoMaker. Each brand serves its market through its own products and customer experience. Together, we are bringing those strengths closer to create more connected experiences and help businesses build, operate, and grow in the AI era.
Our culture is built on trust, respect, and doing work that matters to our customers. As our brands come together, there's real room to grow into new roles and new areas of the business.
Managed.com is an equal-opportunity employer. We value the range of backgrounds, perspectives, and experiences across our team, and we hire and promote based on skills and contribution.
We're committed to providing accommodations for people with disabilities at every stage of the hiring process. If you need an accommodation, let us know, and we'll work with you to meet your needs.
It is anticipated that this position will be performed outside of Ontario.
Skills Required
- 5+ years of product management experience in a relevant technology domain
- Experience scoping and validating complex customer requirements
- Understanding of software design, development, testing, and delivery, including APIs and system interactions
- Experience in billing, BSS, ERP, finance, eCommerce, or AI-driven solutions with large customer bases
- Practical experience applying AI-first workflows to product management and daily processes
- Strong interpersonal, communication, planning, and decision-making skills
- Excellent written and verbal English communication skills
- Experience in solution or software architecture
- Exposure to Kubernetes, databases, and storage across AWS, Azure, or GCP
- Familiarity with Python, Go, SQL, or similar technologies
What We Do
About HostPapa HostPapa is a privately-owned company headquartered in Burlington, Ontario. HostPapa also has locations in 11 other countries around the world. At HostPapa, we consider every one of our customers to be a part of our family. That's why our motto is "Let Papa take care of you!" We understand that our customers' websites are important and that they need to be able to count on us to ensure that their service is not interrupted. We have established a solid foundation to offer hosting solutions and cloud services for small and medium-sized businesses that are reliable, easy-to-use, and customer service-oriented, all for a low cost. At HostPapa, we value our customers and recognize their need for outstanding customer service. We are not satisfied until our customers are! With HostPapa you get: Feature-rich hosting packages Money-back guarantee FREE domain registration Uptime guarantees Online knowledgebase / support Help with using the tools / getting set up Ecommerce capabilities Free apps With HostPapa you can depend on: Dedicated customer service Quality equipment Maximum guaranteed uptime Highly functional tools for administration The leading feature set available Secure and reliable backups A solid and honest business partner Careers at HostPapa A career at HostPapa is fun, laid back, rewarding and challenging. We offer continuous learning and opportunities for career advancement. If you think you have the skill-set to work with us and love to work in a fast-paced environment, then HostPapa is definitely the place for you! It is our goal at HostPapa to help our employees advance in their careers. By adopting an ongoing, hands-on learning environment, our employees are continuously growing and expanding their knowledge. We believe that employee education and training are essential, not only for our staff but also for our customers.
