Senior Product Manager

Before you apply: this role requires recent, hands-on experience owning a workforce, resource or crew scheduling product (things like shift scheduling, time & attendance, capacity planning or absence management)  as a genuine Product Manager or Product Owner, not a Business Analyst, Programme Manager or delivery lead working to someone else's requirements.

If your closest match to this domain was a short stint, or is more than a few years back, this likely isn't the right role for you.

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

People, skills and operational resources are critical to success in construction, engineering and other project-driven industries. Organisations must balance productivity, compliance, utilisation and cost while ensuring the right resources are available at the right time. 

We are looking for an experienced Senior Product Manager to contribute to the strategy, discovery and delivery of operational workforce and resource management solutions for Construction & Engineering and adjacent industries. 

You will drive product initiatives from discovery through adoption, working closely with customers, engineering, design and industry experts to validate opportunities, build business cases and deliver measurable outcomes. 

Based in the United Kingdom, the role has a global remit across North America, Europe and APMJA. You will work closely with customers, partners and internal teams to identify opportunities, validate needs and deliver solutions that create measurable business value. 

This role requires strong product leadership, strategic thinking and a passion for applying AI, automation and emerging technologies to solve complex workforce and operational challenges. 

What You Will Do 

Contribute to Product Strategy 

• Contribute to product strategy and shape roadmaps for designated product domains and investments. 

• Translate customer needs, market trends and industry insight into focused investments. 

• Balance customer value, commercial opportunity and platform evolution. 

• Deliver measurable customer and business outcomes. 

Drive Customer and Market Discovery 

• Engage directly with customers to understand challenges, priorities and outcomes. 

• Build trusted relationships with customers, partners and industry experts. 

• Validate opportunities before investment decisions are made. 

• Establish design partners and lighthouse customers to support discovery and adoption. 

Define the Product 

• Translate customer problems into product outcomes, experiences and success measures. 

• Drive prototyping, validation and iterative discovery. 

• Partner closely with engineering and design teams. 

• Leverage AI to accelerate discovery, innovation and product definition. 

Deliver Outcomes 

• Build evidence-led investment cases. 

• Drive initiatives from discovery through adoption. 

• Support positioning, launch and customer engagement. 

• Measure success through adoption, customer outcomes and business impact. 

Shape the Future of Workforce Management 

• Champion an AI-first mindset, identifying how automation, intelligence and agentic experiences can transform workforce-intensive industries. 

• Identify opportunities to simplify work through intelligent automation. 

• Explore new interaction models and user experiences. 

• Ensure AI-enabled capabilities deliver trusted, measurable outcomes. 

• Partner with customers to shape the next generation of workforce experiences on IFS Cloud. 

Essential Experience 

• Product management experience delivering SaaS, workforce management, resource management, field service or enterprise software solutions. 

• Experience contributing to product strategy, roadmaps, discovery, delivery and adoption. 

• Experience with workforce planning, scheduling, time and attendance, resource management, labour compliance, payroll integration or workforce analytics. 

• Understanding of operationally intensive industries such as Construction & Engineering, Energy, Utilities, Manufacturing, Telecommunications or Field Service. 

• Experience working with global customers  

• Strong communication, stakeholder management and customer engagement skills. 

• Experience working closely with engineering and design teams. 

• Fluent English and willingness to travel internationally. 

Desirable Experience 

• Experience with workforce management, resource planning, scheduling, payroll, HCM or operational workforce solutions. 

• Experience within construction, engineering, energy, utilities, manufacturing or other project-centric industries. 

• Understanding of workforce productivity, compliance, payroll and workforce analytics. 

• Experience building AI-enabled enterprise software products. 

• Familiarity with AI, automation and agentic experiences. 

• Experience modernising enterprise SaaS products. 

• Exposure to business case development, pricing, monetisation or product P&L ownership. 

• Experience establishing design partner or customer co-innovation programmes. 

• Degree or equivalent experience in business, engineering, computer science or a related discipline. 

How You Will Work 

You will succeed in this role if you are: 

• Customer obsessed, focused on solving meaningful problems. 

• Outcome driven, prioritising impact over feature delivery. 

• Strategic and commercially minded, balancing customer value with business growth. 

• Industry aware, understanding operational and project-driven organisations. 

• Innovative, embracing AI and emerging technologies. 

• Collaborative, working effectively across product, engineering, design and go-to-market teams. 

• Technically fluent, comfortable discussing data, integrations, platforms and AI. 

• Comfortable with ambiguity, bringing clarity to complex challenges. 

• Hands-on, actively engaging in discovery, validation and customer conversations. 

• A multiplier, helping raise the bar for product management. 

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.