Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
About the role:
We are seeking a Senior Product Manager to own product strategy and execution for a core area of our platform. This is an individual contributor role. You will own the problem definition, business case, and roadmap for your product area, while a dedicated Product Owner owns backlog refinement and sprint execution — freeing you to focus on strategy, discovery, and outcomes.
Responsibilities include:
- Own product strategy and roadmap for your product area, developed in close collaboration with Product Leadership and peer Product Managers
- Define the problems to solve, target users, key use cases, and intended business impact
- Establish feature briefs, success criteria, and outcome measures
- Build the client and business case behind prioritization recommendations; articulate tradeoffs and sequencing with supporting data
- Contribute to the broader product roadmap by bringing well-evidenced, clearly scoped opportunities forward for prioritization
- Partner closely with engineering and data science teams to define and deliver data and AI-driven capabilities
- Collaborate with Product Owner and engineering partners to refine requirements and support execution, ensuring delivery stays aligned to intended outcomes
- Communicate product vision, strategy, and progress to internal teams and external stakeholders, including sales, account management, and clients
- Partner with Product Marketing to support go-to-market efforts, while incorporating customer feedback through direct engagement (e.g., betas, discovery, validation)
- Leverage AI tools to accelerate research, analysis, and product development workflows
- Monitor adoption, feedback, and performance to ensure solutions are delivering value
- Incorporate regulatory and compliance considerations into product decisions
Required Qualifications:
- 7+ years in a Product Manager or similar role, with demonstrated experience shipping software products in collaboration with engineering teams
- Experience or domain knowledge in fintech, or in a highly regulated, compliance-driven, or otherwise risk-sensitive industry
- Experience owning product work end to end across strategy, prioritization, and delivery
- Experience with data-driven products and partnering closely with technical teams, including data science and engineering
- Strong analytical thinking and comfort using data to inform, defend, and revisit decisions
- Proven ability to build credibility with senior stakeholders and drive alignment through evidence and clear reasoning
- Excellent presentation and written/verbal communication skills, with the ability to tailor content and style to different audiences, including senior leadership and clients
- Comfortable with autonomy and ambiguity; able to self-direct work and deliver results in a high-demand, fast-paced environment
Preferred Qualifications:
- Knowledge in the fraud and disputes space, including consumer financial products and chargeback/dispute resolution processes
- Experience in regulated or risk-sensitive domains
- Working knowledge of AI/ML concepts and experience contributing to AI-driven or data-intensive products
- Experience using AI tools to improve productivity and accelerate product development workflows
Skills Required
- 7+ years in Product Management or a similar role, with experience shipping software products with engineering teams
- Experience or domain knowledge in fintech, or a regulated, compliance-driven, or risk-sensitive industry
- Experience owning product work end to end across strategy, prioritization, and delivery
- Experience with data-driven products and close partnership with data science and engineering teams
- Strong analytical thinking and ability to use data to inform, defend, and revisit decisions
- Ability to build credibility with senior stakeholders and drive alignment through evidence and clear reasoning
- Excellent presentation and written and verbal communication skills for senior leadership and client audiences
- Ability to work autonomously and manage ambiguity in a fast-paced environment
- Knowledge of fraud and disputes, consumer financial products, and chargeback or dispute resolution processes
- Experience in regulated or risk-sensitive domains
- Working knowledge of AI and machine learning concepts and experience with AI-driven or data-intensive products
- Experience using AI tools to improve productivity and product development workflows
What We Do
Quavo is a leading technology partner and strategic advisor, helping financial institutions (FIs) build trust-driven customer relationships through faster, more transparent dispute resolutions. Our mission is to restore financial trust by simplifying fraud and disputes. Quavo's award-winning technology automates the entire dispute lifecycle, from intake to resolution. FIs can pair this end-to-end solution with our expert-led back-office investigation team in one turnkey managed service. Scalable for institutions of all sizes, Quavo’s solutions reduce losses, ensure compliance, and enhance customer loyalty.
