The Role
Lead vision and execution for global verification systems across 48 countries. Expand automated rule-based and AI/ML checks (OCR, biometrics, API integrations), optimize manual review workflows and tooling, reduce verification unit costs, ensure privacy-compliant architectures, and drive cross-functional delivery using data-driven testing and analytics.
Summary Generated by Built In
As Senior Product Manager, Verification Automation & Operational Efficiency, you will own the vision, strategy, and execution for verifying millions of drivers, couriers, and vehicles across 48 countries. Because verification determines who gets onto the platform, this domain directly shapes platform safety, trust, and unit economics.
You will drive two parallel priorities: expanding automated checks (AI/ML, OCR, government API integrations) to reduce costs and processing time, while building high-efficiency queues and tooling for the manual review operations team. Partnering closely with Design, Engineering, Data Science, Security, Operations, and executive leadership, you will align complex roadmaps to lower the cost per verification without compromising accuracy or letting fraud through.
Key Responsibilities
- Scale Global Automation: Expand rule-based and AI/ML verification pipelines (OCR, biometrics, API integrations) to auto-resolve high-volume applications safely and accurately.
- Maximize Operational Throughput: Transform manual review workflows, queues, and dashboard UX to dramatically speed up review times and reduce human error.
- Bridge Operations and Product: Convert daily frontline operational pain points into high-value product features and a unified strategic roadmap.
- Manage Verification Unit Costs: Take full accountability for domain unit economics, driving down cost-per-verification while protecting accuracy and completion rates.
- Drive Cross-Functional Delivery: Orchestrate complex, multi-team roadmaps across Engineering, Data Science, Security, Operations, and Business leadership.
- Navigate Regulatory & Technical Risk: Build scalable, privacy-compliant (GDPR, local laws) verification architectures that protect customer data without adding friction to the user experience.
- Optimize via Data & Testing: Use rigorous data analytics and continuous testing to track, refine, and improve verification accuracy, speed, and cost efficiency.
Skills, Knowledge and Expertise
- 4+ years of core PM experience in high-volume platforms (Ride-hailing, Marketplaces, FinTech), focused heavily on back-office and internal operations tools.
- Hands-on experience with human-in-the-loop products (routing, queues, moderation) with a track record of driving down operational cost-per-task and turnaround times.
- Deep focus on operational UX, auditing tool layouts to maximize operator speed and minimize human error.
- Technical fluency in microservices, backend integrations, and data pipelines.
- Self-sufficient in analytics & experimentation, with a holistic view on balancing core conversion metrics against risk and fraud guardrails.
- Strong stakeholder management, capable of aligning multi-department teams (5+) and navigating complex dependencies.
- Professional working proficiency in English (B2/C1+), Russian is a plus.
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Annual salary from 70 700 EUR gross.
Final benefits may vary depending on the location.
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 48 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
Skills Required
- 4+ years of core Product Management experience in high-volume platforms (ride-hailing, marketplaces, FinTech) focused on back-office/internal operations tools.
- Hands-on experience with human-in-the-loop products (routing, queues, moderation) and driving down operational cost-per-task and turnaround times.
- Deep focus on operational UX and auditing tooling to maximize operator speed and minimize human error.
- Technical fluency in microservices, backend integrations, and data pipelines.
- Experience expanding automated verification using AI/ML, OCR, biometrics, and government API integrations.
- Self-sufficient in analytics and experimentation to balance conversion metrics against risk and fraud guardrails.
- Strong stakeholder management and experience aligning multi-department teams (5+ teams) and navigating complex dependencies.
- Professional working proficiency in English (B2/C1+).
- Russian language skills.
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
