The Role
Lead vision and execution for global verification systems across 48 countries. Expand automated rule-based and AI/ML checks (OCR, biometrics, API integrations), optimize manual review workflows and tooling, reduce verification unit costs, ensure privacy-compliant architectures, and drive cross-functional delivery using data-driven testing and analytics.
Summary Generated by Built In
As Senior Product Manager – Verification Automation & Operational Efficiency, you will define the vision, strategy, and execution for onboarding millions of drivers, couriers, and vehicles across 47 countries. Because verification is the front door to our platform, your work directly impacts growth speed, operational costs, trust, and platform safety.
You will balance two core priorities: maximizing automated approvals to speed up onboarding and reduce unit costs, while building high-efficiency tools for our manual review operations teams. Partnering closely with Design, Engineering, Operations, Fraud & Risk, and Business Leadership, you will drive down the cost per verification without compromising compliance or letting fraud through.
Key Responsibilities
- Scale Onboarding Automation: Expand automated document and identity checks to instantly and safely approve high-volume applicants.
- Optimize Operations: Redesign workflows, queues, and review interfaces to boost operator speed and eliminate human error.
- Connect Ops & Product: Translate frontline operational bottlenecks into high-impact product features and strategic roadmaps.
- Manage Unit Economics: Take ownership of cost-per-verification, lowering expenses while maintaining conversion, speed, and safety standards.
- Drive Cross-Functional Delivery: Align roadmaps across Operations, Risk, Security, Engineering, and leadership to hit global goals.
- Ensure Compliance & Safety: Build processes that comply with local data privacy laws (e.g., GDPR) without adding user friction.
- Optimize via Data: Run tests and analyze operational performance to continuously improve speed, accuracy, and cost efficiency.
Skills, Knowledge and Expertise
- Product Experience: 4+ years of product management experience scaling high-volume platforms (Ride-hailing, On-Demand Marketplaces, FinTech, or Logistics) with a focus on internal tools and operational workflows.
- Operations & Cost Optimization: Proven record of managing human-in-the-loop workflows (task queues, moderation, review systems) and measurable success in lowering cost-per-task and review times.
- Operational UX Focus: Strong eye for functional UI/UX design—you know how to design workspaces that help operations staff work faster, accurately, and with minimal friction.
- Systems & Process Literacy: Ability to partner closely with engineering teams on API integrations, workflow rules, and data handling without needing to write code yourself.
- Data & Business Acumen: Highly analytical, with experience running structured experiments and making trade-offs between speed, cost, and risk prevention.
- Stakeholder Management: Experienced in leading cross-functional alignment across multiple operational, business, and technical teams.
- Communication: Business-fluent English proficiency (B2/C1+ or equivalent). Russian is a plus.
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Annual salary from 70 700 EUR gross.
Final benefits may vary depending on the location.
About
inDrive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 47 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs. Ready to ignite your inner drive?
Skills Required
- 4+ years of core Product Management experience in high-volume platforms (ride-hailing, marketplaces, FinTech) focused on back-office/internal operations tools.
- Hands-on experience with human-in-the-loop products (routing, queues, moderation) and driving down operational cost-per-task and turnaround times.
- Deep focus on operational UX and auditing tooling to maximize operator speed and minimize human error.
- Technical fluency in microservices, backend integrations, and data pipelines.
- Experience expanding automated verification using AI/ML, OCR, biometrics, and government API integrations.
- Self-sufficient in analytics and experimentation to balance conversion metrics against risk and fraud guardrails.
- Strong stakeholder management and experience aligning multi-department teams (5+ teams) and navigating complex dependencies.
- Professional working proficiency in English (B2/C1+).
- Russian language skills.
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
