Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
KEY RESPONSIBILITIES
- Product Roadmap Execution: Own the delivery roadmap for TOC initiatives across PS, CV, and Support. Break down strategic priorities into quarterly plans, sprints, and clearly scoped deliverables.
- Requirements & Discovery: Conduct structured discovery with business stakeholders across PS, CS, and Support to document pain points, usage patterns, and workflow gaps. Translate insights into detailed PRDs and user stories.
- AI & Workflow Automation: Identify and drive AI agent deployment opportunities — including intelligent ticket routing, PS delivery accelerators, and automated customer health signals — in close partnership with engineering.
- Engineering Collaboration: Serve as the primary product interface for engineering squads. Facilitate sprint planning, backlog grooming, clarify requirements, and sign off on acceptance criteria and QA.
- Data & Metrics: Own product KPIs. Build dashboards in Databricks, Salesforce, or BI tools to monitor adoption, automation rates, and time-to-value across post-sales workflows.
- Stakeholder Alignment: Coordinate with US-based product leadership and global business teams. Prepare clear written updates, roadmap reviews, and escalation briefs for senior leadership.
- Tool & Platform Management: Manage backlog and feature lifecycle for internal tooling platforms. Contribute to decisions on third-party integrations and vendor-platform trade-offs relevant to the CIO portfolio.
- Go-Live & Enablement: Support end-to-end product launches including UAT coordination, training material preparation, change communications, and adoption tracking post-release.
REQUIRED QUALIFICATIONS
- Experience: 5-7 years of product management experience in B2B SaaS, with direct exposure to professional services, customer success, or support tooling domains.
- Post-Sales Domain Knowledge: Working understanding of PS delivery workflows, customer onboarding, CSM tooling, ticket management, SLA tracking, and escalation processes.
- Technical Acumen: Strong ability to partner with engineering on system architecture, API integrations, and data flows. SQL familiarity or comfort working with data analysts to define KPIs and pull insights.
- Execution & Ownership: Track record of driving product features end-to-end — from discovery to launch — with measurable outcomes and a bias for action.
- Written & Verbal Communication: Strong documentation skills (PRDs, decision memos, stakeholder updates). Confident communicator across time zones with US-based leadership and cross-functional teams.
- Analytical Tools: Experience using JIRA, Confluence, Salesforce, or similar tools for backlog management, requirements tracking, and metric reporting.
- Cross-Functional Collaboration: Demonstrated effectiveness working in a matrixed global environment with engineering, design, operations, and senior leadership stakeholders.
PREFERRED QUALIFICATIONS
- AI/ML Product Deployment: Experience shipping AI-powered features or workflow agents — such as LLM-based assistants, auto-classification systems, or intelligent routing — into enterprise product environments.
- CIO / Internal Tools Experience: Prior experience building internal enterprise tooling in a product management capacity, especially for operations, delivery, or support teams at scale.
- Platform Familiarity: Knowledge of platforms like Salesforce Service Cloud, Gainsight, Zendesk, ServiceNow, or low-code automation tools (e.g., UnifyApps) in a product or implementation context.
- Automotive / DMS Domain: Exposure to automotive retail technology or DMS ecosystems is a plus but not required.
- Agile Delivery: Hands-on Agile/Scrum experience — running standups, sprint reviews, backlog grooming — in a fast-paced engineering-integrated team.
EDUCATION
- Bachelor’s or master’s degree in engineering, Computer Science, or a related technical discipline from a recognized institution — required.
- MBA or equivalent management degree (PGDM accepted) from a recognized institution — required.
- Certifications in AI/ML, Product Management (e.g., Product School, AIPMM), or Agile methodologies — preferred.
ABOUT TEKION
Tekion is a high-growth, cloud-native enterprise software company transforming the automotive retail industry through its ARC platform — the industry's first cloud-native DMS and AI-powered suite of dealer solutions. Backed by leading investors and serving dealerships across North America and beyond, Tekion is redefining how dealers operate, sell, service, and engage customers. Our CIO org drives internal technology innovation, building platforms and tools that power Tekion's post-sales delivery ecosystem.
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
Skills Required
- 5-7 years of product management experience in B2B SaaS with exposure to professional services, customer success, or support tooling domains
- Working understanding of PS delivery workflows, customer onboarding, CSM tooling, ticket management, SLA tracking, and escalation processes
- Technical acumen to partner with engineering on system architecture, API integrations, and data flows; SQL familiarity
- Proven track record of driving product features end-to-end from discovery to launch with measurable outcomes
- Strong written and verbal communication; documentation skills including PRDs and stakeholder updates
- Experience using JIRA, Confluence, Salesforce, or similar tools for backlog management and requirements tracking
- Demonstrated effectiveness working in a matrixed global environment with engineering, design, operations, and senior leadership
- Bachelor's or master's degree in Engineering, Computer Science, or related technical discipline
- MBA or equivalent management degree (PGDM accepted)
- Experience shipping AI-powered features or workflow agents (LLM-based assistants, auto-classification, intelligent routing)
- Prior experience building internal enterprise tooling for operations, delivery, or support teams at scale
- Familiarity with Salesforce Service Cloud, Gainsight, Zendesk, ServiceNow, or low-code automation tools (e.g., UnifyApps)
- Exposure to automotive retail technology or DMS ecosystems
- Hands-on Agile/Scrum experience (running standups, sprint reviews, backlog grooming)
- Certifications in AI/ML, Product Management, or Agile methodologies
Tekion Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tekion and has not been reviewed or approved by Tekion.
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Healthcare Strength — Healthcare coverage includes 100% employer-paid medical, dental, and vision for many U.S. roles, often extending to families. Additional options like HSA/FSA and pet insurance are cited as part of a robust health offering.
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Fair & Transparent Compensation — Pay is considered competitive overall, with total rewards (pay, stock, equity, and benefits) frequently viewed favorably. Many accounts characterize compensation as strong alongside comprehensive benefits.
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Wellbeing & Lifestyle Benefits — Perks such as free meals/snacks, wellness resources, and on-site amenities are highlighted. Flexible or remote options are available for some roles, adding convenience and flexibility.
Tekion Insights
What We Do
At Tekion, we believe that business applications don’t have to be boring. In fact, they should be simple, fun and cool! They should be as delightful to use as your favorite social or consumer application, yet powerful enough to seamlessly and efficiently run global businesses that provide unparalleled consumer experience without compromise. Founded by visionary entrepreneur and innovator Jay Vijayan, we are building the world’s best business applications on the cloud starting with the automotive retail industry. We inherently use cutting-edge technologies like big data, machine learning/AI, and human computer interaction (voice, touch, vision, sensors and IoT). We are inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it! Our flagship product offering, Automotive Retail Cloud ™- an industry-first cloud-native retail platform, including all functionalities of a Dealer Management System (DMS) launched recently.
