Senior Product Manager - Workplace AI

What you can expect

Zoom is seeking a Senior Product Manager to drive the development of user-centric, AI-powered products. This role combines SaaS-based collaboration products, AI fluency, and user experience design to create seamless workflows across desktop, mobile, and enterprise environments.

About the Team

You'll partner closely with leaders across AI, Design, and Engineering to craft intuitive, scalable solutions that connect users, applications, and data effortlessly. The ideal candidate thrives at the intersection of AI innovation and human-centered design, translating complex problems into elegant, user-friendly experiences.

Responsibilities

• Collaborating with AI and UX teams to integrate AI-driven, conversational, and predictive experiences across workflows (including Salesforce and Office integrations

• Leading product discovery, roadmap development, and cross-functional coordination with designers, engineers, and fellow PMs

• Ensuring all features launch with measurable impact, adoption metrics, and user satisfaction throughout the product lifecycle

• Transforming customer pain points into scalable, data-informed product solutions

• Championing platform-agnostic user experiences that create a unified journey from download through setup to ongoing engagement

• Working with Engineering, Design, AI, and security teams to maintain compliance, scalability, and innovation standards

What we’re looking for

• 5-7+ years of product management experience in SaaS or communications platforms

• Have knowledge of AI user experience, conversational interfaces, or workflow automation

• Possess a comprehensive understanding of enterprise software development, particularly in voice,

• video, or messaging

• Have experience developing desktop and cross-platform products (Windows and Mac)

• Showcase proficiency with enterprise integrations (Salesforce, Microsoft Office, or similar platforms)

• Demonstrate a data-driven approach with robust execution skills and focus on measurable outcomes

• Display a growth mindset with ability to excel in a dynamic, high-impact environment

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.