Senior Product Manager, Voice Recordings

See yourself at Twilio

Join the team as Twilio’s next Recordings Product Manager..

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to help grow Twilio's Voice Recordings product. 

Responsibilities

In this role, you’ll:

• Own developer interfaces for creation and management of recordings via API and our TwiML markup language.
• Drive the roadmap for Voice recordings and storage products.
• Grow and iterate Twilio's recording products to include capabilities like high definition and multichannel recordings and compositions.
• Develop new pricing and packaging to ensure Twilio's recordings and storage products remain competitive and valuable to customers in a rapidly shifting marketplace.
• Define new products focused on compliant recording storage for financial services, healthcare, and other highly regulated industries.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Education in a technical field such as engineering, computer science, mathematics, data science or similar. 
• Experience writing requirements for a software feature or solution for an internal or external customers. 
• Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar.
• Strong technical, analytical, and UI/UX design understanding and will roll up sleeves to get the job done.
• Ability to speak and write in English fluently.

Desired:

• Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.
• Experience or Interest in understanding distributed systems (cloud-scale) architectures.
• Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.
• Experience working with direct sales, marketing, and defining pricing/packaging.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $123,520.00 - $154,400.00.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $130,720.00 (Developing Minimum for Tier 2) - $163,400.00.
• Based in the San Francisco Bay area, California: $145,280.00 - $181,600.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until November 30, 2024 but may change based on business needs.