About Intermedia
About the role:
We are seeking a talented Senior Product Manager to join our Voice PM group to drive roadmap and execution as we rapidly expand our telecom solutions globally. This high-impact role reports into a Director of Product Management and requires close collaboration with engineering, operations, regulatory and customer success teams.
Key Responsibilities
- Own the direction, roadmap, and execution for Intermedia’s telecom solutions.
- Contribute to, and lead, features within our wider Voice product roadmap feeding into our UC, CC and AI solutions.
- Translate customer, partner, regulatory and carrier requirements into clear product initiatives with measurable business outcomes – optimizing across technical, operational and financial considerations.
- Partner across functions with Engineering, Finance, Sales, Operations, Support and Regulatory teams to deliver operations-, partner- and customer-ready solutions.
- Measure and drive improvement to KPIs addressing service quality, reliability, onboarding time, and profitability.
- Act as subject-matter champion as we expand our world-class telecom network with senior managers.
- Continuously evaluate emerging technologies, including AI, and identify opportunities to increase the quality, performance and efficiency of our network as it scales.
- Continuously evaluate competitor UCaaS solutions, and identify opportunities to both stand apart with distinctive Voice capabilities, and to tackle emerging competitive pressures.
Skills, Knowledge and Expertise
- 5+ years of Product Management experience, with at least 3 years focused on business voice / UCaaS, telecom services.
- Deep understanding of SIP, RTP, VoIP protocols, SBCs, telephony infrastructure
- Demonstrated track record of driving end-to-end product lifecycle for mission-critical platforms.
- Exceptional analytical and problem-solving skills, with comfort working in regulatory, operational and financial data.
- Strong written and verbal communication skills, with the ability to influence senior stakeholders.
- High attention to detail, with proven ability to manage multiple priorities under pressure.
- Bachelor’s degree, or equivalent practical experience.
Diversity, Inclusion, and Equal Opportunity
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- 5+ years Product Management experience, with at least 3 years focused on business voice/UCaaS, telecom services
- Deep understanding of SIP, RTP, VoIP protocols, SBCs, and telephony infrastructure
- Demonstrated track record of driving end-to-end product lifecycle for mission-critical platforms
- Exceptional analytical and problem-solving skills, comfortable with regulatory, operational and financial data
- Strong written and verbal communication skills with ability to influence senior stakeholders
- High attention to detail and ability to manage multiple priorities under pressure
- Bachelor's degree or equivalent practical experience
- Experience evaluating or applying AI and emerging technologies to network quality and efficiency
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
