Senior Product Manager, Unified Communications

Summary:

Communication is at the heart of how law firms serve their clients, and we are reimagining how those interactions happen across email, voice, SMS, and beyond.

As the Senior Product Manager, Unified Communications, you’ll lead the strategy to unify Clio’s client communication experiences across products. You’ll build the foundations for intelligent, cohesive communication, allowing lawyers to seamlessly connect with clients, collaborate across channels, and leverage AI to make every interaction more meaningful.

This is a high-impact, cross-functional role that bridges multiple product lines. You’ll work closely with Engineering, Design, and other PMs to define the vision, deliver customer value incrementally, and set the stage for long-term innovation.

What You’ll Work On:

• Build and execute the roadmap for Clio’s unified communications across our multiproduct suite, starting with email and expanding into voice, SMS, chat, and client portal experiences.

• Partner with teams across the organization to integrate communication tools that serve multiple products, reducing redundancy and improving scalability.

• Collaborate with engineering and design to define and deliver solutions that solve real customer pain points while building toward a cohesive long-term vision.

• Layer AI capabilities into communication tools—enhancing sentiment analysis, urgency detection, and contextual insights for legal professionals.

• Define success metrics, measure outcomes, and continually iterate based on data and user feedback.

• Engage deeply with customers to understand how law firms communicate, identifying opportunities to simplify and elevate the client experience.

• Partner with stakeholders across Clio to ensure alignment, transparency, and clear communication of goals and progress.
   

What You’ll Bring:

• 8+ years of product management experience, with a strong track record of building communication, messaging, or collaboration platforms.

• Experience with multiple communication channels (email, voice, SMS, chat, etc.), ideally in SaaS or platform environments.

• Experience working with AI tools to enhance communication abilities for customers.

• Strategic systems thinking—you can balance short-term delivery with long-term platform vision.

• Strong sense of ownership and agency, with the ability to learn what’s needed to ensure a successful outcome.

• Technical fluency and the ability to partner effectively with engineering teams.

• Deep customer empathy, particularly for professionals who rely on communication to deliver their work.

• Strong collaboration and communication skills—you can influence without authority and align diverse teams around a shared goal.

• Comfort operating in ambiguity and driving clarity where none exists.

• Strong organizational skills with the ability to manage multiple priorities without compromising quality or timelines.

• Exceptional attention to detail, ensuring requirements are clear and development stays aligned with the product vision.

• A willingness to learn and adapt in a fast-paced, dynamic environment, and the humility to seek guidance when needed.
   

Bonus points if you have:

• Experience in the legal tech space or adjacent industries.

• Experience with AI or machine learning integrations in communication systems.
   

Why Clio:

This is a rare opportunity to shape the way thousands of law firms communicate with their clients. You’ll help us create the connective tissue between products—unlocking new value for customers and positioning Clio at the center of every client conversation.

We’re a team that values curiosity, autonomy, and authenticity. You’ll have the latitude to make this role your own, the support of leaders who trust you to deliver, and the chance to build something truly foundational to our mission.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

The full salary range* for this role is $137,500 to $161,800 to $186,100 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

Disclaimer: We only communicate with candidates through official @clio.com email addresses.