Senior Product Manager, Teleoperations

Who We Are 

Nuro exists to better everyday life through robotics. Founded in 2016, Nuro has spent eight years developing autonomous driving (AD) technology and commercializing AD applications. The Nuro Driver™ is our world-class autonomous driving system that combines AD hardware with our generalized AI-first self-driving software. Built to learn and improve through data, the Nuro Driver™ is one of the few driverless autonomous technologies on public roads today.

Nuro has raised over $2B in capital from Fidelity, Bailie Gifford, T. Rowe Price, Google, and other leading investors. We’ve partnered with some of the world’s most respected brands including Uber, FedEx, Domino’s, Walmart, Kroger, and 7-Eleven.

About the Role

One of the responsibilities of the Product Team is to build products that supercharge our operations to safely, efficiently, and effectively power our Autonomous Vehicles. As a Product Manager on the team, you will be responsible for driving high-impact initiatives, working closely with Operations, Design, Engineering, Strategy, Business Development, and Legal. 

About the Work

• Empathize with Operators. You are focused on the users and Operators and invest the time to deeply understand their various workflows. Hands-on learning - rolling up your sleeves and giving it a try yourself - energizes you.  
• Inform Operations roadmap. You know what it takes to operate a safe and efficient commercial service. Given your vision of the big picture, you prioritize and define the products needed to make it a reality. 
• Build tools to scale. You lead the team to define, design, and develop innovative solutions that give our Operations Team “superpowers”. Your step-change products directly influence the number of operators we need to operate each vehicle.     
• Be a force multiplier. You define and communicate product goals, requirements, and constraints. You surface problems and dig in to fully understand the root cause. You source and synthesize feedback from internal experts and experiments, which is then incorporated into the solution. You define success, measure progress, and have creative tactics to push the pace.

About You

• Strategic: You know the value and priority level for every product you are working on and every feature you propose - both to your customer, and to the business overall. 
• Structured Thinker: You create structure and extract principles for the messiest systems. You surface the most crucial unanswered questions and drive to answers.
• Data-Driven: You can extract important insights from whatever data is available, even if it is sparse or imperfect. You highlight valuable data we don’t have and how to collect it.
• Customer-Driven: You develop deep empathy for your customer, fully internalize their needs, and have a strong intuition about the best ways to meet them.
• Technically Fluent: You have experience building tools with engineers and can be the technical representative in conversations without engineers. 
• Trusted Partner: You know what is blocking your engineers, and how you can make their lives easier. Engineers instinctively turn to you for guidance and clarity.
• Self-Directed: You proactively sort out the most important thing to work on. You take accountability for your projects and don’t need to be told how to execute on them.
• Influential Communicator: You are skilled at collecting input from, and presenting insights to both technical and non-technical audiences.

At Nuro, your base pay is one part of your total compensation package. For this position, the reasonably expected base pay range is between $152,000 and $228,000 for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for an annual performance bonus, equity, and a competitive benefits package.

At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics.