Senior Product Manager – Technical (Messaging Platforms)

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Location: Bellevue, WA (Hybrid – 3 days on-site)
Shape the Future of Messaging at T-Mobile
Are you passionate about building the next generation of messaging platforms that are scalable, intelligent, and built to perform? T-Mobile is looking for an experienced and innovative Senior Product Manager – Technical to lead our core messaging ecosystem—with a special focus on SMS/MMS, Shortcode, Longcode, Toll-Free, and compliance frameworks such as TCPA and CTIA.
In this high-impact role, you’ll lead the evolution of our messaging platforms by defining a bold product vision and driving end-to-end execution across technical performance, operational efficiency, and customer experience. You’ll collaborate closely with engineering, operations, and executive leadership to deliver solutions that scale with our business and make messaging more powerful, more compliant, and easier to manage.

What You’ll Own and Deliver

Lead Messaging Product Strategy & Roadmap

• Define the long-term product vision for messaging services and platforms—balancing innovation, compliance, and business impact.
• Prioritize and manage the product backlog with a deep focus on business value, customer outcomes, and technical feasibility.

Drive Operational Excellence & Platform Performance

• Partner with engineering and operations to co-lead initiatives—ranging from technical proof-of-concepts (PoCs) to scaled implementations—that improve direct partner performance and optimize messaging reliability, speed, and efficiency across the platform.
• Eliminate manual workflows by driving automation and scalability across internal processes.

Lead Messaging Platform Enhancements

• Collaborate with engineering to develop enhancements that:
  • Enable advanced reporting and analytics.
  • Support platform migrations with operational ease.
  • Improve partner and vendor experiences.

Innovate for Internal Tools & Teams

• Develop internal platform tools for operational stakeholders including:
  • Partner Platforms – Automate workflows and improve vendor engagement
  • Test and Certification – Enhance and integrate platforms for consistency and improved experience
  • Compliance Framework – Strengthen tools for compliance in non-consumer messaging within messaging platforms.

Ensure Regulatory Compliance

• Stay current on evolving messaging policies and regulations (TCPA, CTIA).
• Proactively manage compliance risks and build trust into every product you touch.

Communicate and Influence

• Own and present strategic product roadmaps to senior stakeholders, including VP-level leaders.
• Maintain full product documentation to ensure continuity, transparency, and easy onboarding.

What You Bring to the Table

• 5–8+ years of experience in product management with a focus on technical platforms or messaging systems.
• Deep expertise in SMS/MMS, Shortcode, Longcode, Toll-Free, and the overall messaging ecosystem.
• Strong understanding of messaging compliance frameworks (CTIA, TCPA).
• Track record of delivering commercial outcomes and measurable business results.
• Fluent in technical concepts, comfortable working with engineers on architectural decisions.
• Experience in Agile methodologies, feature writing, and backlog management.
• Excellent communicator, capable of crafting narratives that drive alignment and action.
• Passionate about solving complex problems, driving innovation, and improving customer experiences.

Why Join T-Mobile?

At T-Mobile, we’re not just redefining wireless—we’re reinventing how people connect. As a key member of our Messaging Platforms team, you’ll help millions of users and businesses communicate reliably, efficiently, and securely.

You’ll join a collaborative and future-focused environment where ownership, innovation, and impact are at the heart of everything we do. This is your opportunity to help shape one of the most critical pillars of digital communication.

Interested in driving the future of messaging? Apply now to become a catalyst for change at T-Mobile.

• At least 18 years of age
• Legally authorized to work in the United States
#LI-Corporate

Base Pay Range: $130,900 - $236,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ323756¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.