EQ Bank | Equitable Bank Jobs

Senior Product Manager - Small Business Banking

EQ Bank | Equitable Bank

Senior Product Manager - Small Business Banking

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Toronto, ON, CAN

Hybrid

Fintech • Payments • Financial Services

The Role

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

Purpose of Job

Reporting to the Group Product Manager, the Senior Product Manager, SBB will play a key role in driving Equitable Bank’s Small Business Banking (SBB) roadmap. This role is responsible for building and scaling high-impact digital products and services that meet the unique needs of small business customers. Working cross-functionally with engineering, operations, design, and compliance teams, this individual will lead the end-to-end product lifecycle, bringing modern small business banking experiences to life.

The ideal candidate has strong product instincts, understands how to work with both ambiguity and complexity, and has a customer-first mindset. While prior experience in small business banking is preferred, it is not required.

The Work!

Lead the development and delivery of the SBB product roadmap aligned with business goals, customer needs, and long-term vision
Define and launch digital products across areas such as invoicing, payments, cards, cash management, and integrations (e.g. accounting platforms)
Translate strategic initiatives and customer feedback into clearly scoped product requirements, epics, and user stories
Collaborate with operations and compliance teams to ensure all experiences align with internal controls and regulatory needs
Partner with engineering and design to deliver clean, scalable, and intuitive customer journeys
Prioritize and manage product backlogs for ongoing enhancements, bug fixes, and feature rollouts
Ensure always-on availability and performance of the SBB platform in alignment with EQ Bank’s 24/7 digital banking model
Conduct customer discovery, user interviews, and competitive analysis to inform decisions
Manage vendor relationships and evaluate partnerships that extend value for small business customers
Coordinate with internal stakeholders (CX, marketing, legal, etc.) to support product launches and change management activities
Monitor product metrics, adoption rates, and customer satisfaction to inform continuous improvements
Facilitate day-to-day problem solving and drive resolution on product or technical blockers
Represent the SBB product team in scrum ceremonies and cross-functional planning sessions

Let's Talk About You!

Have 5+ years of product management experience
Have 2+ years of banking/finance/fintech experience in delivering digital products in an agile environment
Experience with small business or commercial banking products is a plus but not required
Familiarity with APIs, core banking systems, and third-party integrations (e.g., accounting, payment processors)
Demonstrated success delivering customer-facing digital products end-to-end
Ability to manage cross-functional stakeholders and influence without direct authority
Excellent written and verbal communication skills
Proven ability to make decisions with data and customer insights
Comfortable operating in fast-paced and ambiguous environments
Post-secondary degree in business, technology, or a related field
Experience in fintech or a Canadian financial institution is an asset
Highly organized with strong attention to detail
Ability to balance long-term strategy with near-term delivery

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Annual professional development allowance and a comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!

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The Company

Toronto, Ontario

1,529 Employees

Year Founded: 1970

What We Do

MakeBank on everyday banking: Earn high interest on every dollar Say no to fees No minimum balances Powered by Equitable Bank, a Schedule I Canadian Bank EQB Inc. (formerly Equitable Group Inc.) trades on the Toronto Stock Exchange (TSX: EQB and EQB.PR.C), directly serves over 607,000 Canadians through its wholly owned subsidiary Equitable Bank, Canada's Challenger Bank™, and serves over 200 Canadian credit unions that serve over 6 million of their members with products and services. Equitable Bank has grown to become Canada's 7th largest independent Schedule I bank with over a $119 billion in assets under management and assets under administration, and a clear mandate to drive real change in Canadian banking to enrich people's lives. At Equitable Bank, we are as invested in our employees as we are in our business. That’s why we are consistently recognized as one of Canada's Top Employers – a rating that comes from our 1,800 employees. Equitable Bank’s inclusive, welcoming, and pride-inducing workplace earned it the honour of being recognized as one of the top 50 organizations on the 2023 list of Canada’s Best Workplaces™. Founded over 50 years ago, Equitable Bank provides diversified personal and commercial banking, and through its EQ Bank platform (eqbank.ca), which has been named #1 Bank in Canada for three consecutive years on the Forbes World's Best Banks list for 2021, 2022, and 2023. Equitable Bank website: www.equitablebank.ca EQ Bank website: www.eqbank.ca Specialties Lending, Mortgages, Residential Lending, Commercial Lending, Reverse mortgages, Insurance lending, Equipment leasing , Credit Union, Trust, and Funds Management